Training Specialist, Human Resources
NBCUniversal
Universal City, CAThis was removed by the employer on 7/23/2015 2:41:00 PM PST
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Full Time Job
The Learning and Development Specialist serves as the Training Generalist providing impactful learning experiences and resources to build individual, team and leadership competence and confidence and safe work practices within their assigned client divisions. Is a strategic partner who assists their business partners in identifying barriers/root causes to performance and provides/recommends and executes targeted business solutions. This position supports the development of frontline, lead and supervisory training programs and initiatives for new hire onboarding and department-specific training needs. This role is responsible for the development, delivery, and facilitation of training initiatives to meet department needs; piloting initial classes and workshops; and, developing measures of assessing the application of knowledge acquired from the training experience.
Responsibilities
•Participates in identifying training needs through use of formal needs assessments and field research to support USH frontline training programs. Works with the HR team, client management team and subject matter experts to assess the learning needs of team members within the assigned client groups.
•Administers, sources and facilitates USH training programs. Includes scheduling, delivery, tracking, marketing, administration and evaluation.
•Designs and customizes program materials; including facilitator guides, participant workbooks, presentations, and job aids. Incorporates ongoing evaluation information into class materials on a continuous improvement cycle. Researches and customizes new learning solutions, not limited to instructor-led, online learning, and on-the-job learning. Ensures training materials are updated, relevant and support current Standard Operating Procedures.
•Oversees the certified trainer development program (selection criteria, skill development/evaluation) for assigned client group(s). Evaluates training provided by classroom and on-the-job trainers to ensure quality and consistency; coaches individuals to improve skills where necessary; oversees OJT process ensuring proper ratios and skill level of trainers.
•Partners and supports client with special employee engagement and development initiatives.
•Understands and actively participates in Environmental, Health & Safety and compliance responsibilities by following established USH policy, procedures, training and team member involvement activities.
•Builds and maintains strong client, and subject matter expert relationships to gather ongoing needs assessment information and build curriculum content.
QUALIFICATIONS/REQUIREMENTS
•Bachelors Degree in Instructional Systems Development, Communications, Education, or related area.
•2 years of experience in training needs analysis, curriculum and training design, and training evaluation.
•Demonstrated solid instructional design experience.
•Effective training and presentation skills.
•Working knowledge of Adult Learning Theory and Instructional Methodologies.
•Proficient in Microsoft Office suite: Word, Excel, PowerPoint, Publisher and Outlook
DESIRED CHARACTERISTICS
•Hospitality and or Retail industry experience preferred.
•Effective planning and management skills.
•Excellent written and verbal communication skills.