Training Coordinator
NBCUniversal
Orlando, FLThis was removed by the employer on 1/11/2017 7:41:00 AM PST
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Full Time Job
Responsibilities Job Duties
• Assist with Corporate Trainer with conducting continuing education courses for the Golfer Care
Team to help prepare them for cross department roles
• Assist with review of contents of the initial training for all Golfer Care Team members, including
Good phone practices, general customer service skills, listening skills, de-escalation skills, and
Golfer Care Team policies and procedures
• Assist with one-on-one and group trainings
• Assist with the evaluation of Golfer Care Specialist's training requirements, establish training
Goals/completion milestones
• Assist with Golfer Care Specialist – training programs and scripts.
• Assist with coordination of supervisor training
• Assist in the facilitation of role-playing, testing, certification and remediation
• Assist trainer in working with leadership to create skill set assignments
• Assist with cross-departmental training materials and Current Best Approaches (CBAs) as
required
• Additional duties as needed Qualifications/Requirements Basic Qualifications
• At least 1 year of customer service experience
• Excellent verbal, written and interpersonal communication skills
• Must be able to effectively deal with people at all levels inside and outside organization
• Must be detailed oriented
• Must be proficient with Microsoft Office Suite
Additional Job Requirements
• Interested candidate must submit a resume/CV through the link below to be considered
• Must be willing to work in Orlando, FL Desired Characteristics Desired Qualifications
• Bachelor's degree preferred
• At least 1 year of corporate education experience preferred
• Solid time management skills preferred
• Ability to multi-task and successfully work in a fast paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed
• Ability to follow direction and work independently when necessary