Metro-Goldwyn-Mayer Studios Inc.Beverly Hills, CA
Full Time Job
Provide day-to-day support of PC/Mac hardware and software issues
Resolve daily tickets and prioritize daily activities
Take ownership of client issues and escalate issue to appropriate IS department as necessary
Create, document, and update processes to resolve issues
Desktop hardware and troubleshooting and configuration skills
Windows 7 and Mac OS X software troubleshooting and configuration skills
Mobile device troubleshooting and configuration skills
Knowledge of Active Directory, Network Essentials, Citrix, SCCM, Lotus Notes, and Office 2010/Office 2016
Excellent customer service and interpersonal skills, telephone etiquette, time management, and problem solving skills
Minimum 3 years related experience
Related college degree or equivalent experience required
About Metro-Goldwyn-Mayer Studios Inc.
Metro-Goldwyn-Mayer Studios Inc. is actively engaged in the worldwide production and distribution of motion pictures, television programming, home video, and interactive media. The company owns the world’s largest library of modern films, comprising around 4,100 titles. Operating units include Metro-Goldwyn-Mayer Studios Inc., Metro-Goldwyn-Mayer Pictures Inc., United Artists Films Inc., MGM Television Entertainment Inc., MGM Networks Inc., MGM Distribution Co., MGM International Television Distribution Inc., and Metro-Goldwyn-Mayer Home Entertainment LLC. In addition, MGM has ownership interests in domestic and international TV channels reaching over 130 countries.
MGM welcomes highly motivated individuals with strong communication skills and a passion for their work.