Microcomputer Technician
Metro-Goldwyn-Mayer Studios Inc
Beverly Hills, CAThis was removed by the employer on 11/10/2016 6:08:00 PM PST
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Full Time Job
Responsibilities:
Provide day-to-day support of PC/Mac hardware and software issues
Resolve daily tickets and prioritize daily activities
Take ownership of client issues and escalate issue to appropriate IS department as necessary
Create, document, and update processes to resolve issues
Requirements:
Desktop hardware and troubleshooting and configuration skills
Windows 7 and Mac OS X software troubleshooting and configuration skills
Mobile device troubleshooting and configuration skills
Knowledge of Active Directory, Network Essentials, Citrix, SCCM, Lotus Notes, and Office 2010/Office 2016
Excellent customer service and interpersonal skills, telephone etiquette, time management, and problem solving skills
Minimum 3 years related experience
Related college degree or equivalent experience required