Coordinator - Delivery Services
Metro-Goldwyn-Mayer Studios Inc
Beverly Hills, CAThis was removed by the employer on 10/14/2016 6:08:00 PM PST
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Full Time Job
The Servicing Coordinator position is responsible for the scheduling, ordering, physical and digital delivery and tracking of materials for license agreements related to various territories.
Responsibilities:
Anticipate and respond to servicing inquiries for assigned territories
Review delivery requests against contractual terms, i.e., licensed titles, license period, and technical requirements
Track license periods and follow-up for delivery requests in anticipation of license start date
Order materials from labs
Work with labs on client onboarding and encoding requirements
Work with Sales, Marketing and I.T. to provide metadata and promotional materials to clients
Coordinate tracking, repair, and replacement of any rejected materials
Determine appropriate source elements for creating client video material (tape and/or files)
Maintain delivery information systems including shipping/purchasing orders, rejections log, correspondence, etc.
Analyze quality control reports, and coordinate with Technical specialists to determine appropriate solutions
Confirm material availability and costs on a title-by-title basis
Coordinate necessary language versions, laybacks/conforms or material fixes through Tech Operations
Research availability of trailers and value added materials
Coordinate with labs for review of masters and fixes
Alert Finance team to material rebill costs
Advise licensees, contracts group and sales personnel on the delivery status of materials
Maintain team calendar report for contractual obligations or other tasks to be completed by determined dates
Requirements:
BA/BS degree preferred
Proficiency in MS Office required
SAP knowledge preferred
Strong oral and written communication skills
Strong organizational skills
Self-motivated team player
1-2 years of entertainment industry experience preferred
Customer Service experience preferred
Bilingual (Spanish) a plus