Technical Coordinator
Method Studios
Vancouver, BCThis was removed by the employer on 10/3/2016 3:48:00 PM PST
Not to worry we have many other jobs on the site;
Browse all jobs
Browse the Animation Category
Search for Technical Coordinator jobs in Vancouver-BC
Search all Technical Coordinator postings
Full Time Job
Reporting to the Manager of Technical Operations, the Technical Coordinator focuses on scheduling and organizing a diverse team of technical staff to ensure service levels are maintained and deadlines are met.
DUTIES & RESPONSIBILITIES
• Regularly review and assess individual and team schedules and progress
• Notify senior tech team members and the Manager of Technical Operations if service levels don't meet expectations
• Collaborate with team members from all Method locations
• Acquire pricing from vendors and create purchase orders
• Track purchases, and maintain information about purchases, shipments etc.
• Maintain meeting notes, and updates service logs
• Log requests and resolutions in soft-copy format, creates and publishes FAQ list, and documents procedures and common tasks for desktop computer users.
• Create, maintain, and update detailed lists of software installs, licenses, and configuration information per user and per computer.
• Broker meetings with production when necessary for training or information gathering
• Provide a point of contact when productions have critical issues
• Communicate critical updates to productions when they happen
• Work calmly under pressure in a fast, ever-changing production environment
• Fulfill department team requirements: participating in regular and special meetings, filling out time sheets, and occasional working after-hours.
• Research, investigate, propose and enact on any initiatives deemed by the team to improve computer users' computing experience, efficiency, and comfort.
• Support and integrate the values of Deluxe that being a commitment to innovation, creativity, professionalism and inspiration.
• Interact respectfully and professionally with colleagues, other staff members, partners and clients.
• Additional duties as requested.
QUALIFICATIONS
Education/Experience:
• 2 years working in a technical support team
• Successful completion of a recognized course in Business Administration or Business Management preferred
Knowledge/Skills/Abilities:
• Experience with project management tools
• Thorough knowledge of Microsoft office applications, templates, and advanced functions.
• Knowledge and experience creating purchase orders
• Excellent verbal and written English skills.
• Ability to communicate and/or demonstrate ideas clearly and concisely both verbally and visually. Practices attentive and active listening. Shares information, methodologies and ideas with others.
• Excellent customer service skills and a high degree of professionalism.
• Strong people-skills, with the ability to work collaboratively.
• Efficient and detail oriented.
• Ability to complete work with minimal supervision.
• Creatively solves problems, eliminates roadblocks and focuses on issue at hand. Makes decisions in a timely manner and accepts accountability for own actions.
• Solid work ethic and positive attitude. Self-motivated and pro-active. Ability to work under pressure.
• Consistently strives to expand knowledge base.