Support I - MakerGen
Maker Studios
Los Angeles, CAThis was removed by the employer on 9/22/2014 4:39:00 PM PST
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Full Time Job
Maker Studios is looking for a common sense thinker with the ability to provide excellent customer service and troubleshoot issues for the partner base. Will also be responsible for ensuring network content adheres to the copyright policy laid forth by Maker Studios.
Responsibilities:
- Work closely with other team members to help grow our Partner Support department
- Respond to copyright infringement inquiries, perform research to determine ownership, and take down content when appropriate
- Notify involved parties when content has been taken down
- Troubleshoot issues with partners via Sales Force and other CRM mediums
- Provide customer service in a variety of mediums, chat, email, and phone support
- Critical thinking while troubleshooting Partner issues as well as providing general feedback to the business for process improvements
- This position will evolve over time to include more duties
Minimum Qualifications:
- Must be fluent in Portuguese
- Customer Support/Service Experience is a must
- The ability to thrive in a rapidly-changing workplace
- Outstanding organizational skills
- Internet savvy
- The ability to research topics quickly and efficiently
- Proficient in the use of office software (Word, Excel), Google Docs
- Excellent communication skills
- A solid grasp on the social networking & new media environment
- Previous experience with SalesForce desirable, but not required
- Personality and team spirit is just as important as experience is for this position. You will be dealing with a lot of different people across the organizational spectrum
- Understanding of copyright law, fair use, and transformative works is highly desirable, but not required