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Audience Support Strategist
Maker Studios
Los Angeles, CA
Uh oh, this posting was removed on 11/30/2014 8:08:00 PM PST
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Title
Audience Support Strategist
Reports to
Sr. Manager, Audience Support
Summary
The ideal candidate will work with his/her manager to launch and operate a host of support services for creators across multiple video platforms. He/she is expected to have a strong understanding of digital video creation and social media troubleshooting. In addition, he/she must provide world-class customer service to a family of 50,000 creators. Finally, he/she should be an ambitious self-starter, driven to shape the evolution of human communication.
Daily Tasks
• Craft a support program for creators on emerging social/video platforms
• Provide outstanding customer support to Maker partners
• Research, compile, and present support-related educational material to teams within Maker Gen.
• Create and deliver weekly reports re: Maker support for off-YouTube creators
• Other duties as required by the needs of a rapidly-growing department
Qualifications
• Must have 1 year of customer support experience
• A solid grasp on major social & digital media platforms
• Ability to handle multiple, complex projects over a long period of time
• The ability to thrive in a rapidly-changing workplace
• Outstanding organizational skills
• Internet savvy
• The ability to research topics quickly and efficiently
• Proficient in the use of office software (Word, Excel), Google Docs
• Excellent communication skills
• Previous experience with SalesForce desirable, but not required
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Marketing Category
Search for Audience Support Strategist jobs in Los Angeles-CA
Title
Audience Support Strategist
Reports to
Sr. Manager, Audience Support
Summary
The ideal candidate will work with his/her manager to launch and operate a host of support services for creators across multiple video platforms. He/she is expected to have a strong understanding of digital video creation and social media troubleshooting. In addition, he/she must provide world-class customer service to a family of 50,000 creators. Finally, he/she should be an ambitious self-starter, driven to shape the evolution of human communication.
Daily Tasks
• Craft a support program for creators on emerging social/video platforms
• Provide outstanding customer support to Maker partners
• Research, compile, and present support-related educational material to teams within Maker Gen.
• Create and deliver weekly reports re: Maker support for off-YouTube creators
• Other duties as required by the needs of a rapidly-growing department
Qualifications
• Must have 1 year of customer support experience
• A solid grasp on major social & digital media platforms
• Ability to handle multiple, complex projects over a long period of time
• The ability to thrive in a rapidly-changing workplace
• Outstanding organizational skills
• Internet savvy
• The ability to research topics quickly and efficiently
• Proficient in the use of office software (Word, Excel), Google Docs
• Excellent communication skills
• Previous experience with SalesForce desirable, but not required
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