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Corporate Ticketing Manager
MGM Resorts International
Las Vegas, NV
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It is the primary responsibility of the Corporate Ticketing Manager to manage the daily operations of the Corporate Ticketing Department and the supervision of the staff. The Manager is responsible to meet and inform the Director of Corporate Ticketing on all matters relating to department operations and employee relations. They shall manage the internal management of the department's technology products in relation to administration, creating and maintaining procedures. All duties are to be performed in accordance with departmental and MGM Resorts policies, practices and procedures.
Serve as a liaison with IT, Ticket System Providers, Ticket Offices including Regional Properties, Concierges, Contact Center, Travel Industry Sales - Entertainment, Revenue Management, Marketing, Promoters, and Finance and provide assistance to all system users. Maintain open line of communication with all business contacts to ensure smooth operations across the corporation.
Manage the internal management of the ticketing systems' configurations to ensure standard procedures are being followed to maintain system integrity. Support any product releases and system updates. Maintain proper systems functionality.
Develop internal technology systems, example: Mlife, DMP, MyVegas, with IT to facilitate sales and operational requirements.
Organize promotions with Promoters, establish standard procedures and communicate promotion information to respective Channel Ticketing Specialists and Property Ticket Offices. Manage the online implementation of any promotions to ensure proper functionality and consistency throughout the corporation.
Coordinate event, price and fee changes with Promoters, Wholesalers, Finance, and Corporate Ticketing.
Maintain communication with all system users for updates and/or revisions in Corporate Ticketing operations.
Create and maintain procedure manuals according to business standards and instructs system users on proper procedures in a ''Train the Trainer'' setting.
Control Labor costs through forecasting business demands and workload distribution throughout the Corporate Ticketing Department. Manage assigned operational functions consistent with the strategic plan and vision for the department and division.
Manage the Human Resources responsibilities for Corporate Ticketing including, but not limited to: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company's diversity commitment.
Keep management apprised of all relevant matters.
Perform other management duties as requested.
Required:
Bachelor's degree or equivalent work experience in a related field
At least 5 years relevant operations experience in a similar field or industry, which includes:
At least 2 years work experience with Veritix, Outbox, or Ticketmaster/ArchTics;
At least 2 years of experience supervising.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Preferred:
Previous experience working in a similar entertainment setting.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Theater/Live Events Category
Search for Corporate Ticketing Manager jobs in Las Vegas-NV
It is the primary responsibility of the Corporate Ticketing Manager to manage the daily operations of the Corporate Ticketing Department and the supervision of the staff. The Manager is responsible to meet and inform the Director of Corporate Ticketing on all matters relating to department operations and employee relations. They shall manage the internal management of the department's technology products in relation to administration, creating and maintaining procedures. All duties are to be performed in accordance with departmental and MGM Resorts policies, practices and procedures.
Serve as a liaison with IT, Ticket System Providers, Ticket Offices including Regional Properties, Concierges, Contact Center, Travel Industry Sales - Entertainment, Revenue Management, Marketing, Promoters, and Finance and provide assistance to all system users. Maintain open line of communication with all business contacts to ensure smooth operations across the corporation.
Manage the internal management of the ticketing systems' configurations to ensure standard procedures are being followed to maintain system integrity. Support any product releases and system updates. Maintain proper systems functionality.
Develop internal technology systems, example: Mlife, DMP, MyVegas, with IT to facilitate sales and operational requirements.
Organize promotions with Promoters, establish standard procedures and communicate promotion information to respective Channel Ticketing Specialists and Property Ticket Offices. Manage the online implementation of any promotions to ensure proper functionality and consistency throughout the corporation.
Coordinate event, price and fee changes with Promoters, Wholesalers, Finance, and Corporate Ticketing.
Maintain communication with all system users for updates and/or revisions in Corporate Ticketing operations.
Create and maintain procedure manuals according to business standards and instructs system users on proper procedures in a ''Train the Trainer'' setting.
Control Labor costs through forecasting business demands and workload distribution throughout the Corporate Ticketing Department. Manage assigned operational functions consistent with the strategic plan and vision for the department and division.
Manage the Human Resources responsibilities for Corporate Ticketing including, but not limited to: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company's diversity commitment.
Keep management apprised of all relevant matters.
Perform other management duties as requested.
Required:
Bachelor's degree or equivalent work experience in a related field
At least 5 years relevant operations experience in a similar field or industry, which includes:
At least 2 years work experience with Veritix, Outbox, or Ticketmaster/ArchTics;
At least 2 years of experience supervising.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Preferred:
Previous experience working in a similar entertainment setting.
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