Ticket Sales Office Coordinator
Los Angeles Angels
Anaheim, CAThis was removed by the employer on 3/27/2017 9:16:00 PM PST
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Full Time Job
Provide general administrative support for the Marketing and Ticket Sales departments, primarily supporting a Ticket Sales and Marketing management staffs and reports to the Director, Ticket Sales. Day to day support related to ticket sales, sale-marketing, revenue targets and customer development including customer retention and new acquisition sales, group tickets, premium seats and single game sales.
Duties:
• Assists Director is managing and tracking budget expenditures and invoice tracking.
• Administrates all routine correspondence, inbound call screening, visitor greetings and provides information or directs inquiries to proper channels or staff personnel.
• Administrates and coordinates all customers’ fulfillment requirements related to season holder amenities including client correspondence, database management and hygiene, and account reconciliation.
• Provides training and technical support to seasonal Inbound Call Center staff, converting and fulfilling individual games sales tickets
• Coordinates annual Client Seat upgrade event(s) inclusive of database management, appointment scheduling and coordination, event logistical support and event administrative lead.
• Operates and maintains department’s office resources (i.e., fax, copier, printer, kitchen supplies etc.) including office supplies procurement
• Works closely with the Marketing and Sales staff on a variety of reports and projects, i.e., presentations, staff or client hospitality arrangements, promotion fulfillment, weekly notes, etc.
• Performs miscellaneous duties and works on special projects as required by Director.
• Handles and directs incoming electronic or phone in customer complaints
Qualifications:
• Bachelor’s / Associate’s degree preferred.
• 3-4 years of related experience preferred. Past experience in fast-paced marketing or sales environment a plus.
• Strong organizational skills and punctuality
• Computer proficiency is crucial to success in this role. Specifically, candidate must possess intermediate to advanced knowledge of Excel and must also be well-versed in Microsoft Word, PowerPoint and utilization of the Internet.
• Experience in Ticketmaster ticketing platforms is a plus
• Excellent verbal and written communication skills required.
• A professional appearance and telephone manner is essential.
• Must have good command of the English language and be able to effectively and professionally communicate both verbally and via written correspondence.
Angels Baseball is an Equal Opportunity Employer
Note:
When you apply for this job online, you will be required to answer the following questions:
1. Do you have prior experience in administrative support? If so, how many years?
2. Do you have the requisite experience utilizing Excel?
3. What is your expected hourly rate of pay?