Angels Baseball - Seasonal Event Staff
Los Angeles Angels
Anaheim, CAThis was removed by the employer on 2/1/2017 9:18:00 PM PST
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Full Time Job
The Event Staff Employee is primarily responsible for assisting the fans as they enter the ballpark and directing them to their seating location. Event Staff employees are also responsible for maintaining an enjoyable, hassle-free environment for all guests of Angel Stadium of Anaheim. This is a bargaining unit position.
DUTIES:
• Greet each fan with a warm smile and a friendly “Welcome to Angel Stadium” and “May I see your ticket please.”
• Scan tickets and return the ticket to the guest.
• Keep a steady movement of guests through the turnstiles.
• Assist any children or persons having difficulty getting through the turnstiles.
• Direct any physically challenged guests to the proper entrances.
• Assist guest in how to get to their seating location.
• Walk the assigned section to check for any safety hazards prior to gates opening and reports conditions such as broken seats or spills to usher captain immediately.
• Escorts or directs fans to their proper seat location. Checks the validity of each ticket in regards to the game date and seat location.
• Deals with guests who have problems regarding duplicate tickets.
• Always checks assigned section after a foul ball lands in or near it. Checks to see if anyone was injured by the foul ball and, if so, summons First Aid. Is aware of guest confrontations resulting from these “souvenirs.”
• Observes assigned section for any signs of disturbance. This includes problems arising from alcohol, smoking, abusive language, arguments, guests running onto the field and objects being thrown.
• Receives and acts on complaints from guests. Does not avoid dealing with problems in assigned section.
• Keeps assigned section as clean as possible. Picks up any trash that is dropped in the portals and walkways. Notifies housekeeping to clean up any spills. If a hazardous condition exists due to a spill, stand near the area and direct guests away from the problem.
• Knows all Angels policies and procedures, especially those regarding crowd control and tickets.
• Remains aware of any special activities, functions, or promotions for that particular day.
• Keeps a strong understanding of all areas of the stadium.
• Knows emergency evacuation plan and exit routes. Remains calm and provides direction and guidance in the event of an emergency.
• All other duties as assigned.
REQUIREMENTS:
• High School Diploma
• One year of crowd management experience (preferred).
• Ability to climb stairs frequently and to stand for extended time periods.
• Must possess excellent interpersonal and customer service skills.
• Ability to work well under pressure, remaining calm yet tactful when required.
• Patient and observant with ability to think clearly in emergencies, giving accurate instructions and information to others.
• Comfortable in confined areas (elevators).
• Ability to work flexible hours including weekdays, weekends, evenings and holidays.
• Maintains reliable self transportation.
• Ability to work in inclement weather.
Angels Baseball is an Equal Opportunity Employer
Note:
When you apply for this job online, you will be required to answer the following questions:
1. Yes or No: Are you available to work holidays, weekends and late nights?