Ecommerce Client Services Team Member
Jack Nadel InternationalLos Angeles, CA
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Full Time Job
Jack Nadel International, a nationally renowned creative marketing, promotional products & merchandise solutions company is looking to add a tech savvy and Excel proficient Ecommerce Client Services team member to our Los Angeles office due to growth.
This person will work on a wide variety of projects in a fun, fast paced environment. The Ideal candidate must have a high level of energy and professionalism, think critically, feel confident and comfortable handling multiple tasks, and not be afraid to ask questions. They must also have excellent customer service skills, strong written/verbal English skills, be extremely detail-oriented, and have a positive 'can do' attitude. We are looking for someone who is interested in building a future with a stable, reputable company that just celebrated 64 years in business.
Core Job Responsibilities include, but are not limited to:
•Work directly with Branding Consultants (sales), internal e-commerce team, Clients and Vendors to ensure proper creation of websites, on-going customer service and inventory management.
•Update layout of online stores at the request of the client (e.g. Banners, images, renaming of product, addition of new product, etc.)
•Run month end reports for proper invoicing on purchases and warehousing fees.
•Create custom reports for sales team and Clients as requested.
•Coordinate with internal teams to resolve billing and technical issues and confirm Client expectations are being met.
•Provide updates on order status, ensuring a timely and accurate experience from start to finish.
•Deliver professional, friendly and timely service to Clients and their employees, addressing any issues and providing problem resolution.
•Manage inventory by ensuring quantities on hand are accurate, setting up ''triggers'' to identify product with low stock and working with Branding Consultants for approval on product reorders.
•Provide timely feedback to Sales and e-Commerce teams regarding any service failures or customer concerns.
•Perform other related duties as assigned.
•Three to Five years experience in a customer service role delivering superior service with a friendly and approachable attitude.
•A strong aptitude for numbers and problem solving, highly detailed, analytical, organized & quality driven.
•Ability to absorb new product knowledge quickly and a desire for continued learning.
•Excellent listening skills with a high level of initiative and follow-through.
•Microsoft Word and Excel proficiency is a must.
•Experience with HTML is a plus.