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Ticketing Supervisor
Innovation Arts & Entertainment
Chicago, IL
Uh oh, this posting was removed on 11/9/2015 9:06:00 AM PST
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The Ticketing Supervisor contributes to the success of the Innovation Arts & Entertainment box office sales team and the achievement of sales and service targets, through the supervision and personal delivery of the highest possible standards of service and customer care for the Broadway season ticket seasons.
Responsibilities include, but are not limited to:
Ticketing - 40%:
• In conjunction with Call Center Director, ensures all aspects of season ticket sales functions (phones/webpages) and ticketing systems are fully operational for priority sales periods.
• Prepares and maintains daily ticket wrap reports and financial records, providing accurate sales reports to Marketing and promotors/producers, when appropriate.
• Assist with supervision of processing of season ticket sales and ensures accuracy.
• Assists with set up of promotional offers through Groupon, Travelzoo, Living Social and other third party ticket sources.
• Works closely with marketing team to prepare and execute ticketing efforts for each Broadway market.
Season Tickets/Customer Service - 40%:
• Assist with supervision of season ticket sales team, providing an exemplary example of customer service standards set forth by Call Center Director.
• Ensures season ticket orders are processed in a timely fashion.
• Responds to public inquiries via phone (90%) and email (10%) regarding Broadway season ticket packages.
• Leads execution of outbound reminder and customer service calls to season ticket holders.
Administrative - 20%:
• Maintains renewal/retention lists.
• Maintains season and tour show folders and invoices.
• Creates and tracks e-blast communications through internal ticketing system.
• Assists with various direct mailing projects.
• Other duties, as assigned.
Performance Measures:
• Ability to promote sales with ease.
• Ability to perform well as part of a team and take on a lead role in projects as required.
• Ability to effectively communicate over the phone and through email.
• An ability to be flexible to business needs and work calmly and effectively under pressure.
• Excellent customer service and interpersonal skills.
• Logical troubleshooting capabilities.
• Accurate and timely credit card handling/balancing.
• Able to handle multiple tasks simultaneously, in a fast paced environment.
Required skills include:
• Excellent attention to detail.
• Proficiency in Microsoft Office, specifically Excel.
• Box Office and ticketing experience, preferably experience with subscriptions sales (1 year minimum).
• Ticketing software proficiency (Patron Manager, Paciolan 7, or Ticketmaster preferred).
• Professional demeanor in person, over the phone, and through email.
• Customer Service driven.
• Upbeat and cheerful disposition.
• Appreciation for the Arts and Theatre, knowledge of Broadway preferred.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Theater/Live Events Category
Search for Ticketing Supervisor jobs in Chicago-IL
The Ticketing Supervisor contributes to the success of the Innovation Arts & Entertainment box office sales team and the achievement of sales and service targets, through the supervision and personal delivery of the highest possible standards of service and customer care for the Broadway season ticket seasons.
Responsibilities include, but are not limited to:
Ticketing - 40%:
• In conjunction with Call Center Director, ensures all aspects of season ticket sales functions (phones/webpages) and ticketing systems are fully operational for priority sales periods.
• Prepares and maintains daily ticket wrap reports and financial records, providing accurate sales reports to Marketing and promotors/producers, when appropriate.
• Assist with supervision of processing of season ticket sales and ensures accuracy.
• Assists with set up of promotional offers through Groupon, Travelzoo, Living Social and other third party ticket sources.
• Works closely with marketing team to prepare and execute ticketing efforts for each Broadway market.
Season Tickets/Customer Service - 40%:
• Assist with supervision of season ticket sales team, providing an exemplary example of customer service standards set forth by Call Center Director.
• Ensures season ticket orders are processed in a timely fashion.
• Responds to public inquiries via phone (90%) and email (10%) regarding Broadway season ticket packages.
• Leads execution of outbound reminder and customer service calls to season ticket holders.
Administrative - 20%:
• Maintains renewal/retention lists.
• Maintains season and tour show folders and invoices.
• Creates and tracks e-blast communications through internal ticketing system.
• Assists with various direct mailing projects.
• Other duties, as assigned.
Performance Measures:
• Ability to promote sales with ease.
• Ability to perform well as part of a team and take on a lead role in projects as required.
• Ability to effectively communicate over the phone and through email.
• An ability to be flexible to business needs and work calmly and effectively under pressure.
• Excellent customer service and interpersonal skills.
• Logical troubleshooting capabilities.
• Accurate and timely credit card handling/balancing.
• Able to handle multiple tasks simultaneously, in a fast paced environment.
Required skills include:
• Excellent attention to detail.
• Proficiency in Microsoft Office, specifically Excel.
• Box Office and ticketing experience, preferably experience with subscriptions sales (1 year minimum).
• Ticketing software proficiency (Patron Manager, Paciolan 7, or Ticketmaster preferred).
• Professional demeanor in person, over the phone, and through email.
• Customer Service driven.
• Upbeat and cheerful disposition.
• Appreciation for the Arts and Theatre, knowledge of Broadway preferred.
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