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Ticketing Associate - Subscriptions
Innovation Arts & Entertainment
Chicago, IL
Uh oh, this posting was removed on 10/19/2015 9:07:00 AM PST
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We are seeking enthusiastic telephone customer service representatives to assist with facilitating the 15-16 subscription series for some of our Broadway markets. These positions are Part Time and Temporary. Hours will be within the range of 9:00 am to 6:00 pm, Monday through Friday, with some weekends required. Employment will run through September, possibly into October.
Responsibilities include, but are not limited to:
• Promote season subscription sales to meet revenue goals while maintaining thorough knowledge of each market.
• Handling and processing inbound phone subscription fulfillment.
• Processing subscription orders in Patron Manager ticketing system.
• Handling outbound reminder and customer service calls to subscribers.
• Assisting with various mailing projects.
• Maintain and update daily show wraps.
• Creation and tracking of e-blast communications.
• Other duties, as assigned.
Performance Measures:
• Ability to promote sales with ease.
• Ability to effectively communicate over the phone and through email.
• Excellent customer service and interpersonal skills.
• Logical troubleshooting capabilities.
• Accurate and timely credit card handling/balancing.
• Able to handle multiple tasks simultaneously, in a fast paced environment.
Required skills include:
• Attention to detail
• Box Office and ticketing experience, preferably experience with subscriptions sales.
• Professional demeanor in person, over the phone, and through email.
• Customer Service driven
• Upbeat and cheerful disposition.
• Appreciation for the Arts and Theatre, knowledge of Broadway preferred.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Assistant and Entry Level Category
Search for Ticketing Associate - Subscriptions jobs in Chicago-IL
We are seeking enthusiastic telephone customer service representatives to assist with facilitating the 15-16 subscription series for some of our Broadway markets. These positions are Part Time and Temporary. Hours will be within the range of 9:00 am to 6:00 pm, Monday through Friday, with some weekends required. Employment will run through September, possibly into October.
Responsibilities include, but are not limited to:
• Promote season subscription sales to meet revenue goals while maintaining thorough knowledge of each market.
• Handling and processing inbound phone subscription fulfillment.
• Processing subscription orders in Patron Manager ticketing system.
• Handling outbound reminder and customer service calls to subscribers.
• Assisting with various mailing projects.
• Maintain and update daily show wraps.
• Creation and tracking of e-blast communications.
• Other duties, as assigned.
Performance Measures:
• Ability to promote sales with ease.
• Ability to effectively communicate over the phone and through email.
• Excellent customer service and interpersonal skills.
• Logical troubleshooting capabilities.
• Accurate and timely credit card handling/balancing.
• Able to handle multiple tasks simultaneously, in a fast paced environment.
Required skills include:
• Attention to detail
• Box Office and ticketing experience, preferably experience with subscriptions sales.
• Professional demeanor in person, over the phone, and through email.
• Customer Service driven
• Upbeat and cheerful disposition.
• Appreciation for the Arts and Theatre, knowledge of Broadway preferred.
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