Technology Support Specialist

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JOB DUTIES & RESPONSIBILITIES
•Troubleshoot and resolve requests within the defined Service Level Agreement.
•Document solutions in a SharePoint knowledgebase system.
•Asset management - desktops, laptops, peripherals and mobile devices.
•Assist with beta testing new technologies.
•Utilize Incident Management system to receive, track and resolve requests.
•Provide excellent customer service over the phone, in person and via remote tools.
•Maintain current working knowledge of various technologies deployed within our environment.
•Troubleshoot and resolve peripherals issues such as network printers and mobile devices.
•Comfortable solving high visibility challenges for senior level executives and able to communicate solutions in a professional manner.
•Configure and deploy hardware via Microsoft System Center Configuration Manager.
•Any other assigned duties by management

EXPERIENCE/SKILLS REQUIRED
•Minimum of (5) years of related Desktop Support experience in a Windows environment.
•Comp TIA A+, Net+ and MCP certifications strongly desired.
•Enterprise level knowledge of Windows 7, SCCM, Active Directory, Citrix and XenApp.
•Ability to multi-task, manage time and follow through with assignments.
•Strong problem solving, organization and project management skills.
•Must be detail oriented, and have excellent verbal and written communication skills.
•Must enjoy interacting with customers.
•Must be flexible with regard to working a schedule that requires ''On Call'' service.
•High level of ethics and integrity and the ability to work with little to no supervision.
•Familiarity with TCP/IP, DNS, DHCP and troubleshooting network configurations.