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Support Engineer I
ION Media Networks
Clearwater, FL
Uh oh, this posting was removed on 11/17/2014 6:07:00 AM PST
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JOB DUTIES & RESPONSIBILITIES
•Monitor and respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques
•Provide support services over the phone, email and other remote assistance
•Upgrades and/or maintain broadcast related equipment at all ION stations
•Assist with the rollout of new or replacement equipment where necessary
•Assist with the develop and implementation of SOP's pertaining to ION specific equipment configuration
•Assist QA Helpdesk in first level support troubleshooting technical issues in the field
•10 % travel to other ION sites for training, installations, upgrades, etc., Other duties as assigned
EXPERIENCE/SKILLS REQUIRED
•Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications, training or work experience
•Ability to operate and troubleshoot broadcast related equipment standard to the industry
•Ability to troubleshoot IT and Networking related issues as they pertain to a Television Broadcast facility
•Excellent communication skills both verbal and written, high focus on telephone support
•Ability to remain professional, focused and multi-task during multiple emergency off-air situations effectively and efficiently
•Must be able to meet deadlines quickly while maintaining attention to detail
•Proficient with standard office applications (Word, Excel, and Outlook)
•Ability to read, analyze and interpret general business and technical publications, professional journals, white papers, instructional manuals, schematics and technical procedures
•Time management skills
•Attention to detail and a high level of accuracy
•Basic knowledge of broadcasting terminology
•Ability to lift and carry up to 75 lbs
•Positive Attitude
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the IS/IT Category
Search for Support Engineer I jobs in Clearwater-FL
JOB DUTIES & RESPONSIBILITIES
•Monitor and respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques
•Provide support services over the phone, email and other remote assistance
•Upgrades and/or maintain broadcast related equipment at all ION stations
•Assist with the rollout of new or replacement equipment where necessary
•Assist with the develop and implementation of SOP's pertaining to ION specific equipment configuration
•Assist QA Helpdesk in first level support troubleshooting technical issues in the field
•10 % travel to other ION sites for training, installations, upgrades, etc., Other duties as assigned
EXPERIENCE/SKILLS REQUIRED
•Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications, training or work experience
•Ability to operate and troubleshoot broadcast related equipment standard to the industry
•Ability to troubleshoot IT and Networking related issues as they pertain to a Television Broadcast facility
•Excellent communication skills both verbal and written, high focus on telephone support
•Ability to remain professional, focused and multi-task during multiple emergency off-air situations effectively and efficiently
•Must be able to meet deadlines quickly while maintaining attention to detail
•Proficient with standard office applications (Word, Excel, and Outlook)
•Ability to read, analyze and interpret general business and technical publications, professional journals, white papers, instructional manuals, schematics and technical procedures
•Time management skills
•Attention to detail and a high level of accuracy
•Basic knowledge of broadcasting terminology
•Ability to lift and carry up to 75 lbs
•Positive Attitude
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