Service Delivery Coordinator
Global Eagle Entertainment
Irvine, CAThis was removed by the employer on 1/23/2017 2:07:00 PM PST
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Full Time Job
Key responsibilities
Supervised by Service Delivery Manager, the Service Delivery Coordinator will be required to provide administrative support to the Service
Delivery Team including data entry and manipulation of records on the bespoke in-house database systems, whilst dealing with incoming
communications and problem solving.
You are expected to manage and prioritize workloads, and understand the importance of delivery timelines whilst maintaining high standards of output.
As an experienced Service Delivery Coordinator you are expected to have a meticulous eye for detail. You will also have good communication skills enabling liaison with different departments.
Willingness to work flexible hours, and as part of a team are a must.
Specific Tasks
o Maintenance of internal documents – tracking changes in all grids and chart submissions from AVOD, CS, Movies and Programming.
o Check & Track SJ and Signiant receipts for delivery of content between facilities, labs and OEM’s.
o Media troubleshooting
o Query missing information
o Holiday Cover for weekly meetings (Ser Del Manager)
Qualifications
• Experience; 2 years minimum in content operations
Areas of interest and intrinsic competencies
Attention to vast amount of detail and commitment to high degree of accuracy
o The ability to work effectively under pressure and handle a number of projects together
o The ability to organise and prioritise a varied and often urgent workload from a variety of sources
o Good communication skills – written and verbal
o The ability to interact with other team members and use initiative for problem solving
o Willingness and eagerness to learn new skills
o Dependability, reliability and consistent ability to produce high quality/quantity of work
o Good organisation skills
o Ability to work to procedures
o Flexibility and willingness to accept change
o Systematic approach to work
o Show an awareness of others’ roles, responsibilities and requirements in carrying out your work.
o Computer skills: highly familiar with Microsoft Office Excel and able to work with in-house database systems.