Senior Manager, Metadata
Global Eagle Entertainment
Mumbai, MHThis was removed by the employer on 5/2/2017 5:07:00 AM PST
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Full Time Job
Key responsibilities
Provides leadership and managerial oversight for the Metadata / AVOD team, overseeing the whole lifecycle of the metadata updates
• Develop and maintain cyclical IFEC program updates and GUI content for each Airline Customer
• Facilitate the workflow and co-ordination with global offices and help resolve any issues that will ensure GEE maintains excellent service delivery, continue to improve and work as efficiently as possible between our Mumbai team and any other relevant locations
• Standardize operating procedures for all metadata programs.
• Track & monitor the schedules on regular basis, resolve / elevate any potential delivery issues at earliest.
• Root cause analysis on issues, implementation of corrective and preventive actions
• Review and report KPIs on regular basis to management.
• Continuous process improvement to achieve improved efficiency on regular basis.
• Be the voice of the team for the area of ownership, articulate clearly their expectations to the team and provide actionable items.
• Serve as a coach and mentor to team, assisting them in the resolution of complex problems and growing their skills and knowledge.
• Oversee customer delivery and localization team deliveries for internal reviews with key organizational stakeholders and partners.
• Defines and drives engineering best practices that enable the team to execute on time
• Implement technology for reduction of manual efforts & error rate
• Identifying work scope, schedules, milestones, and internal and external team member responsibilities to ensure the integrity of GEE’s deliverables
Qualifications & Requirements
• 8 years’ experience in managing huge volume of metadata to diversified customer base, in media / entertainment industry.
• Experience in managing large metadata teams (team size of 20 or above)
• Analytical and comprehension skills
• Excellent written and verbal English communication skills: ability to represent the product across all level management conversations
• Experience in dealing with cross cultural teams.
• Superior time management, scheduling and project delivery skills
Education & Training Requirement:
• Post Graduate in any field (preferably in management)
• Project Management certification will be an advantage
Hours/ Schedule:
• Flexible work hours (For a 40/work hour week)
Areas of interest and intrinsic competencies
• Result orientation
• Innovation & Creativity
• Cross-functional Interaction
• Team management
• Decision making
• Interpersonal skills
• Quality focus