Oracle Systems Analyst
Global Eagle Entertainment
Miramar, FLThis was removed by the employer on 2/27/2017 3:07:00 PM PST
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Full Time Job
Role Summary
The Systems Analyst’s role is to plan, design, develop, and launch efficient information systems and operations systems in support of core organizational functions. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues to maximize the benefit of IT systems investments. This is a highly-skilled Oracle HCM Functional Analyst role who is experienced with all functions comprised within Oracle HCM. The Analyst should be highly experienced in configuring and supporting an enterprise system that a complex employee population and equally complex system that supports business rules that can be exception based.
Key Responsibilities
This individual may be responsible for, but not limited to, the following:
• Perform as the lead in troubleshooting and analyzing production issues, including documentation of the root cause and any configuration changes required to resolve;
• Lead efforts for new implementations, enhancements and production support;
• Must have both a functional and technical understanding of Oracle R12 to successfully provide day-to-day hands-on support to business owners by bridging the gap between the business owners and the technical team and clearly articulating any issues or new/changing requirements needed;
• Collaborate with core business partners to identify efficiencies in existing processes utilizing system configurations and automation;
• Investigate prioritized issues using a variety of troubleshooting and analysis to investigate production issues, propose options for resolution, document findings and ultimately document and solution the issues in production;
• Create service requests with Oracle and work with developers, DBAs and Oracle to resolution;
• Participate and/or lead projects required because of new/changing initiatives or regulations;
• Lead requirement gathering and documentation;
• Lead and perform all phases of testing, execution and coordination of the validations between various Functional and Technical staff up to and including any resolution(s) required for discrepancies;
• Responsible for driving resolution for prioritized issues (at times between more than one business area);
• Coordinate any production migrations of functional and/or technical configurations ensuring proper audit protocols are followed;
• Must be able to effectively partner and collaborate with end users and business owners who may have varied skill levels;
• Review patch releases and make recommendations on any system enhancements;
• Develop desk procedures and documentation.
• Meet with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.
• Ensure compatibility and interoperability of in-house computing systems.
• Create system design proposals.
• Create systems models, specifications, diagrams and charts to provide direction to system programmers.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Provide orientation and training to end users for all modified and new systems.
Qualifications/Experience
• College diploma or university degree in the field of computer science, information science, management information systems.
• 6 years support and/or implementation of Oracle e-business R12 Suite of HCM applications in a complex global environment;
• At least two full lifecycle implementations of Oracle HCM as the functional lead;
• Experience in a functional lead role for one or more of the following Oracle HCM related modules: Work Structures, I Recruitment, Learning Management (OLM), Performance Management (WPM);
• Experience in development of project timelines, plans, requirements, scope, and issue documentation;
• Experience in collaborating with business owners to gather and document the requirements and functional specifications;
• Skilled in data analysis, design and redesign and configuration of production modules;
• Experience working in an ERP environment that is highly integrated with multiple modules;
• Strong verbal, written and interpersonal communication skills;
• Experience in business process redesign;
• Experience in conducting analysis to determine any impacts to system configurations because of patches, other module implementations and/or changes to configurations in other modules and business areas;
• Working technical knowledge of programming languages such as PL/SQL, Java
• Working knowledge of network and PC operating systems, including Windows, Unix.
• Excellent understanding of the organization’s goals and objectives.
Skills/Interests
• Work well in a changing environment and maintain a strong positive perspective;
• Display a strong organizational commitment and interpersonal skills;
• Good project management skills.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self motivated and directed.
• Keen attention to detail.
• Proven analytical and creative problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
Please note: Only shortlisted candidates will be contacted.