Manager, Operations & Service Delivery
Global Eagle Entertainment
Mumbai, MHThis was removed by the employer on 9/26/2016 4:07:00 AM PST
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Full Time Job
Key responsibilities
The Manager- Operations & Service Delivery would be responsible for coordinating all aspects of an airline's media cycle including timelines from content selection through to final delivery to aircraft and all related activities in between (including supply of on-time and accurate data and technical services).
A large part of the role will involve communicating with all stakeholders involved in delivering the airlines cycle. The manager will be the driver for ensuring “customer satisfaction” is exceeded by making sure all products are delivered on time and to the highest possible standard.
More specifically, the job entails:
• Overseeing all activities related to the client account from Content Selection, through to Metadata, through to all technical activities such as encoding, duplication and integration
• Timeline Creation and Management
• Process Management and continued review for improvement
• 3rd Party Liaison with Hardware manufacturers/Integrators related to file delivery
• Control and monitor of the delivery of all assets (i.e status sheets, SDS etc)
• Problem solving and prevention
• On-time and Quality Reporting – In cycle and post cycle analysis and actions
• Identifying trends, improvements and efficiency
• Issue handling and resolution
• Tracking of content from Lab to OEM and issue resolution
• To ensure that all issues/problems and are processed quickly and effectively
Qualifications / Experience
• Qualification: Masters or Post Graduation in Media Studies/Management
• 2 - 5 years work experience, of which 1 year experience in managing client requirements and end to end delivery to the client
• Technical/specific skills: Confident in use of Windows, MS PowerPoint, Excel
Areas of interest and intrinsic competencies
• Ability to deliver to strict deadlines
• Understand client objectives and requirements
• Capable of working successfully under pressure
• Plan and carry out responsibilities with minimal direction
• Accepts responsibility for achieving goals and expectations
• Excellent organizational and multi-tasking skills
• Excellent written and oral communication skills
• Strong interpersonal, communication, facilitation and presentation skills
• Extremely detail orientated
• Technical competence (understand software, hardware, networks, etc.)
• Motivated, goal orientated, persistent and a skilled negotiator
• Strategic Thinking
• Works as part of a team
• Maintains a positive atmosphere that encourages cooperation with other individuals, teams, and leaders
• Ability to co-ordinate with different teams and manage deadlines
• Identify and eliminate barriers that inhibit teamwork
• Work with the team in establishing obtainable goals
• Demonstrated experience in leading and managing projects that are strategic in nature and global in scope
Please note: only shortlisted candidates will be contacted.