IT Operations Manager
Global Eagle Entertainment
Irvine, CAThis was removed by the employer on 10/10/2016 11:07:00 AM PST
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Full Time Job
Description
IT MANAGER | Global Eagle Entertainment
Global Eagle Entertainment Inc. (Nasdaq:ENT) is a worldwide provider of media content, technology, and connectivity solutions to the travel industry. Through the industry's most comprehensive product and services platform, GEE provides airlines with a wide range of inflight solutions.
These include Wi-Fi, movies, television, music, interactive software, as well as portable IFE solutions, content management services, e-commerce solutions and original content development. Serving over 150 airlines worldwide, GEE delivers exceptional quality and value to its customers to help them achieve their passenger experience objectives. The company's headquarters are located in Los Angeles, California, with offices and teams located in North America, Asia, the Middle East, Europe, Africa, Oceania and South America.
Key Responsibilities
The IT Manager’s role is to oversee, manage and participate to IT activities at the sites he is assigned to. This position, while remaining an “hands-on” role, is responsible for the supervision of IT services staff based at the designated offices and is accountable for the continuity of computer services, day-to-day operations and to maintain a high level of satisfaction of the users on the technology perspective. These objectives need to be accomplished through efficient planning, coordination, technical leadership and communications.
The IT Manager will be accountable for the health of the systems, material and services under his responsibility. He or she will be responsible for the security of the Intellectual Property of the company through an adherence to existing standard operating procedures and policies. He or she will be responsible of certain IT procurement activities and will manage relations and negotiations with vendors and various services partners.
The chosen candidate will be available 24/7 in case of emergency or critical issues, and out of regular business hours to conduct maintenances on the infrastructure or participate to special projects.
More specifically, the person will be required to:
• Manage IT employees
• Drive technology learning and usage within the department and designated offices
• Provide leadership and coordination on technical projects
• Develop and manage the relationship with other managers, users, site business units/departments, other IT departments, vendors and services providers, etc.
• Directly manage the sites workstations environment and some infrastructure environment
• Directly manage the sites IT services teams
• Actively participate to IT services activities and response
• Align priorities of teams with overall priorities of other sites, Global IT and the company as a whole
• Set goals and objectives
• Forecast resources (budget, assets and/or personnel) for projects as required for IT operations
• Coach and grow employees
• Recruit, hire and discipline employees as necessary
• Produce documentation as required per audits, departmental or organizational requirements
• Develop means to capture and analyze data based on developing metrics for support
Qualifications
REQUIRED
• BS degree or equivalent work experience
• 8 or more years of experience in all aspects of IT
• 2 years of experience in the management of IT, ideally in a creative or gaming studio environment
• Experience with establishing and maintaining process, procedure and policy
• Experience managing/coordinating projects in a support environment
• Extensive knowledge of current Microsoft Windows and Office products
• Experience with IT Service Management tools
• ITIL experience
• Must possess excellent communication skills and be able to work with varied staff members and personalities
• Creative and objective disposition with strong problem solving skills
• Willing to work outside of regular business hours and participate to 24/7 support
• Has means of transportation between offices located in Orange County and Los Angeles on a regular basis
ASSETS
• Has worked in creative or gaming studio environments
• Has lead work in a structured IT environment using a ticket system
• Microsoft certification
• ITIL certification or training
• VMWare certification or training
• Active Directory & Exchange environment management
• Has participated in offices moves and relocation of IT infrastructure
• Knowledge/experience on data storage infrastructure (NetApp, Nimble, EMC) and content workflows
Interests and generic skills
• Customer-focused work ethic
• Pay attention to details
• Autonomy, proactivity, self-motivated and dynamism
• Thorough in communications and follow-ups
• Ease in researching and mastering new IT technologies/techniques
• Excellent organizational skills and multi-tasking abilities