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Supervising Systems/Client Services Engineer
GSN
Santa Monica, CA
Uh oh, this posting was removed on 3/14/2016 9:07:00 AM PST
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GSN is the leader in game show entertainment across multimedia. GSN presents original and classic game programming and skill-based competitive entertainment and games via its 80-million subscriber television network, the GSN.com website and its position as one of the leading casual games companies in the world. GSN's cross-platform content gives game lovers the opportunity to win cash and prizes, through GSN's popular TV game shows and GSN Games free casual games, mobile and social games, and skill-game tournaments. GSN's television network is distributed throughout the U.S., Caribbean and Canada by all major cable operators, satellite providers and telcos. GSN is owned by Sony Pictures Entertainment and AT&T Entertainment Group.
Position: Supervising Systems/Client Services Engineer
Reporting to: Vice President Chief Informational Officer
Location: Santa Monica, CA
Job Description: GSN Santa Monica is currently looking for a Supervising Systems/Client Services Engineer to join our IT department. Job duties include but not limited to:
Infrastructure/Networking
• Acts as Team Lead for the administration and maintenance of infrastructure as directed by Information Technology Management.
• Serves as Team Lead for the administration and maintenance of the local area networks.
• Performs other tasks and duties assigned by Information Technology Management.
Telephony
• Acts as Team Lead for the administration and maintenance of the telephone system, including telephone switches.
• Oversees the creation and updating of phone and voicemail extensions and routing.
• Performs other tasks and duties assigned by Information Technology Management.
Training & Lab Maintenance
• Acts as Team Lead for the administration and maintenance of computer stations and software for company training programs and provides additional support when necessary.
Internal Systems
• Serves as a Team Lead for troubleshooting, systems backups, archiving, and disaster recovery.
• Performs complex troubleshooting, backup, archiving, and disaster recovery.
• Assists in the design, implementation and maintenance of systems, programs, hardware and software.
• Performs other tasks and duties assigned by Information Technology Management.
Help Desk Administration
• Serves as Team Lead for the resolution of all trouble calls/emails and enters work orders into our tracking software.
• Acts as Team Lead for the administration and maintenance to Internal Systems programs.
• Performs other tasks and duties assigned by Information Technology Management.
Asset Management
• Acts as Team Lead for inventory management of software licenses, software, hardware, and other IT supplies.
• Performs other tasks and duties assigned by Information Technology Management.
You must have…
• Will embody our culture of being collaborative, a self-starter, competitive, passionate, bold, distinctive, innovative, creative and able to have fun!
Leadership
• Generates enthusiasm among team members.
• Proactively seeks opportunities to serve in leadership roles.
• Challenges others to develop as leaders while serving as a role model.
• Manages the process of innovative change.
Teamwork
• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.
Client Management
• Communicates effectively with clients to identify needs and evaluate alternative business solutions.
• Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
• Manages internal client expectations effectively.
Education Qualifications:
Required Minimum: Bachelor's degree in Information Technology and/or certification.
Experience Qualifications:
• 5 + years' experience in a medium to large Information Technology department working in a client services help desk.
• 3 + years in a supervisory capacity in a medium to large Information Technology department working in a client services help desk.
• Entertainment Industry experience is a plus.
Required Knowledge, Skills & Abilities:
• Experience with Microsoft active directory, Windows 7, Windows 10, Windows Server 2008 and 2013.
• Experience with VMware and NetApp.
• Experience with developing policies and procedures for a client services help desk.
• Experience interacting with technology vendors and internal clients.
• Excellent oral and written communication skills
• Ability to multi-task effectively; Well-organized and a self-starter
• Strong team orientation and interpersonal skills
• Excellent attention to detail
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the IS/IT Category
Search for Supervising Systems/Client Services Engineer jobs in Santa Monica-CA
GSN is the leader in game show entertainment across multimedia. GSN presents original and classic game programming and skill-based competitive entertainment and games via its 80-million subscriber television network, the GSN.com website and its position as one of the leading casual games companies in the world. GSN's cross-platform content gives game lovers the opportunity to win cash and prizes, through GSN's popular TV game shows and GSN Games free casual games, mobile and social games, and skill-game tournaments. GSN's television network is distributed throughout the U.S., Caribbean and Canada by all major cable operators, satellite providers and telcos. GSN is owned by Sony Pictures Entertainment and AT&T Entertainment Group.
Position: Supervising Systems/Client Services Engineer
Reporting to: Vice President Chief Informational Officer
Location: Santa Monica, CA
Job Description: GSN Santa Monica is currently looking for a Supervising Systems/Client Services Engineer to join our IT department. Job duties include but not limited to:
Infrastructure/Networking
• Acts as Team Lead for the administration and maintenance of infrastructure as directed by Information Technology Management.
• Serves as Team Lead for the administration and maintenance of the local area networks.
• Performs other tasks and duties assigned by Information Technology Management.
Telephony
• Acts as Team Lead for the administration and maintenance of the telephone system, including telephone switches.
• Oversees the creation and updating of phone and voicemail extensions and routing.
• Performs other tasks and duties assigned by Information Technology Management.
Training & Lab Maintenance
• Acts as Team Lead for the administration and maintenance of computer stations and software for company training programs and provides additional support when necessary.
Internal Systems
• Serves as a Team Lead for troubleshooting, systems backups, archiving, and disaster recovery.
• Performs complex troubleshooting, backup, archiving, and disaster recovery.
• Assists in the design, implementation and maintenance of systems, programs, hardware and software.
• Performs other tasks and duties assigned by Information Technology Management.
Help Desk Administration
• Serves as Team Lead for the resolution of all trouble calls/emails and enters work orders into our tracking software.
• Acts as Team Lead for the administration and maintenance to Internal Systems programs.
• Performs other tasks and duties assigned by Information Technology Management.
Asset Management
• Acts as Team Lead for inventory management of software licenses, software, hardware, and other IT supplies.
• Performs other tasks and duties assigned by Information Technology Management.
You must have…
• Will embody our culture of being collaborative, a self-starter, competitive, passionate, bold, distinctive, innovative, creative and able to have fun!
Leadership
• Generates enthusiasm among team members.
• Proactively seeks opportunities to serve in leadership roles.
• Challenges others to develop as leaders while serving as a role model.
• Manages the process of innovative change.
Teamwork
• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.
Client Management
• Communicates effectively with clients to identify needs and evaluate alternative business solutions.
• Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
• Manages internal client expectations effectively.
Education Qualifications:
Required Minimum: Bachelor's degree in Information Technology and/or certification.
Experience Qualifications:
• 5 + years' experience in a medium to large Information Technology department working in a client services help desk.
• 3 + years in a supervisory capacity in a medium to large Information Technology department working in a client services help desk.
• Entertainment Industry experience is a plus.
Required Knowledge, Skills & Abilities:
• Experience with Microsoft active directory, Windows 7, Windows 10, Windows Server 2008 and 2013.
• Experience with VMware and NetApp.
• Experience with developing policies and procedures for a client services help desk.
• Experience interacting with technology vendors and internal clients.
• Excellent oral and written communication skills
• Ability to multi-task effectively; Well-organized and a self-starter
• Strong team orientation and interpersonal skills
• Excellent attention to detail
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