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Senior Client Services Engineer
GSN
Santa Monica, CA
Uh oh, this posting was removed on 7/25/2016 9:08:00 AM PST
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Position: Senior Client Services Engineer
Reporting to: Executive Director Information Technology
Location: Santa Monica, CA
Job Description: GSN Santa Monica is currently looking for a Senior Client Services Engineer to join our IT department.
You will be responsible for… (not limited to):
Telephony
• Acts as Team Lead for the administration and maintenance of the telephone system.
• Oversees the creation and updating of phone and voicemail extensions and routing.
• Performs other tasks and duties assigned by Information Technology Management.
Training & Lab Maintenance
• Acts as Team Lead for the administration and maintenance of computer stations and software for company training programs and provides additional support when necessary.
Internal Systems
• Assists in the design, implementation and maintenance of systems, programs, hardware and software.
• Performs other tasks and duties assigned by Information Technology Management.
Help Desk Administration
• Serves as Team Lead for the resolution of all trouble calls/emails and enters work orders into our tracking software.
• Acts as Team Lead for the administration and maintenance to Internal Systems programs.
• Performs other tasks and duties assigned by Information Technology Management.
Asset Management
• Acts as Team Lead for inventory management of software licenses, software, hardware, and other IT supplies.
• Performs other tasks and duties assigned by Information Technology Management.
You must have…
• Willingness to embody our culture of being collaborative, a self-starter, competitive, passionate, bold, distinctive, innovative, creative and able to have fun!
• Excellent oral and written communication skills
• The ability to multi-task effectively; Well-organized and a self-starter
• Interpersonal skills
• Excellent attention to detail
Leadership
• Generates enthusiasm among team members.
• Proactively seeks opportunities to serve in leadership roles.
• Challenges others to develop as leaders while serving as a role model.
• Manages the process of innovative change.
Teamwork
• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.
Client Management
• Communicates effectively with clients to identify needs and evaluate alternative business solutions.
• Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
• Manages internal client expectations effectively.
Education Qualifications:
Required Minimum: Bachelor's degree in Information Technology and/or certification.
Experience Qualifications:
• 5 + years' experience in a medium to large Information Technology department working in a client services help desk.
• 3 + years in a supervisory capacity in a medium to large Information Technology department working in a client services help desk.
• Entertainment Industry experience is a plus.
Required Knowledge, Skills & Abilities:
• Experience with Microsoft active directory, Windows 7, Windows 10, Windows Server 2008 and 2013.
• Experience with VMware and NetApp.
• Experience with developing policies and procedures for a client services help desk.
• Experience interacting with technology vendors and internal clients.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the IS/IT Category
Search for Senior Client Services Engineer jobs in Santa Monica-CA
Position: Senior Client Services Engineer
Reporting to: Executive Director Information Technology
Location: Santa Monica, CA
Job Description: GSN Santa Monica is currently looking for a Senior Client Services Engineer to join our IT department.
You will be responsible for… (not limited to):
Telephony
• Acts as Team Lead for the administration and maintenance of the telephone system.
• Oversees the creation and updating of phone and voicemail extensions and routing.
• Performs other tasks and duties assigned by Information Technology Management.
Training & Lab Maintenance
• Acts as Team Lead for the administration and maintenance of computer stations and software for company training programs and provides additional support when necessary.
Internal Systems
• Assists in the design, implementation and maintenance of systems, programs, hardware and software.
• Performs other tasks and duties assigned by Information Technology Management.
Help Desk Administration
• Serves as Team Lead for the resolution of all trouble calls/emails and enters work orders into our tracking software.
• Acts as Team Lead for the administration and maintenance to Internal Systems programs.
• Performs other tasks and duties assigned by Information Technology Management.
Asset Management
• Acts as Team Lead for inventory management of software licenses, software, hardware, and other IT supplies.
• Performs other tasks and duties assigned by Information Technology Management.
You must have…
• Willingness to embody our culture of being collaborative, a self-starter, competitive, passionate, bold, distinctive, innovative, creative and able to have fun!
• Excellent oral and written communication skills
• The ability to multi-task effectively; Well-organized and a self-starter
• Interpersonal skills
• Excellent attention to detail
Leadership
• Generates enthusiasm among team members.
• Proactively seeks opportunities to serve in leadership roles.
• Challenges others to develop as leaders while serving as a role model.
• Manages the process of innovative change.
Teamwork
• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.
Client Management
• Communicates effectively with clients to identify needs and evaluate alternative business solutions.
• Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
• Manages internal client expectations effectively.
Education Qualifications:
Required Minimum: Bachelor's degree in Information Technology and/or certification.
Experience Qualifications:
• 5 + years' experience in a medium to large Information Technology department working in a client services help desk.
• 3 + years in a supervisory capacity in a medium to large Information Technology department working in a client services help desk.
• Entertainment Industry experience is a plus.
Required Knowledge, Skills & Abilities:
• Experience with Microsoft active directory, Windows 7, Windows 10, Windows Server 2008 and 2013.
• Experience with VMware and NetApp.
• Experience with developing policies and procedures for a client services help desk.
• Experience interacting with technology vendors and internal clients.
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