Customer Service Coordinator
Future BeatBeverly Hills, CA
Full Time Job
The Customer Service Coordinator is responsible for handling all aspects of incoming and outgoing customer service inquiries, as well as managing the company's brand image and presence on Social Media outlets. You will be responsible for addressing customer service inquiries, requiring you to use critical thinking to resolve any issues. Your goal will be to effectively and efficiently assist customers with any questions or concerns they may have, as well as any issues they encounter with their VIP Packages and purchases. The key part of this role is making sure that VIP package purchasers are informed and happy with their experience. Expect high volume of emailing both incoming and outgoing.
Additional duties include, but are not limited to: updating the website, sending out VIP information to concert attendees, assisting with merchandise fulfillment, creating and managing guest lists, and the management and collection of customer data.
**MUSIC INDUSTRY EXPERIENCE AS IT RELATES TO CUSTOMER SERVICE, AND/OR TICKETING IS A MUST**
-Bachelor's degree or comparable combination of education and experience.
KNOWLEDGE, SKILLS, ABILITIES OF DESIRED CANDIDATE:
-Excellent customer service skills
-Excellent communication skills, both written and verbal
-Proficiency in MS Office Suite Applications: Word, Excel, Outlook
-Proficiency with social media outlets, such as Facebook, Twitter, and Instagram, Snapchat
-Demonstrated ability to learn quickly and multitask
-Demonstrated ability to work positively with co-workers and consumers
-Possess a strong attention to detail
-Passion for Music and concert-going
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