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Client Service Representative
FanBridge
New York, NY
Uh oh, this posting was removed on 11/24/2014 6:06:00 AM PST
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FanBridge is the world leader in audience development and retention for music and entertainment influencers, as well as brands and channels on YouTube. Our rapidly growing web platform helps content creators to build, engage, and monetize their fans via email, mobile, and social networks. Our Channel Pages product is a collaboration engine that helps YouTube channels find other channels for growth collaborations, as well as enables sponsors to find channels to do integrated sponsorships and marketing. We offer a fast paced and collaborative team environment, where your contributions are highly valued.
FanBridge Overview:
#1 Fan Relationship Management platform globally
650+ million fans under management
Funded by top tier investors who believe in our team/vision
A fun environment where smart minds come together to build what they dream
Every team member is equally responsible for our success!
Job Description:
We're looking for a Client Service Representative who will be responsible for ensuring the success of our platform with a wide array of clients across varying backgrounds, technical knowledge, and overall needs. This position will interact with all members of our team, as well as with clients at all stages of their relationship with FanBridge (pre-signup through post-engagement).
Our ideal candidate is...
Always thinking ahead (not just reacting, but planning ahead to make sure things go smoothly).
Always HIGHLY organized and knows how to keep others that way too.
Able to work independently, and in team environments. You know what needs to get done and how to do it. When you don't, you are honest about it, but are proactive about offering two possible solutions paired with any questions.
A self-starter who's ready to take initiative, and makes juggling multiple tasks look easy.
Ready to help continue building a fun and exciting office environment.
Experienced with Microsoft Office (especially Excel), YouTube, Google Docs/Sheets/Calendar/Gmail, Skype, etc.
Detail-oriented
Specific job tasks include:
Answering and managing client support tickets in a timely manner
Providing hands-on phone support for technical and marketing troubleshooting
Creating new sales, knowledge, or advice materials for our blog, social media, and other forms of distribution
Helping our clients use the platform more effectively
Assisting our tech team with testing new features & providing market/client feedback
Targeting and marketing to segments of our current client base to help them achieve success on the platform
Suggesting improvements to the Client Service process
Challenging other team members to ping pong matches
Skills Required:
Experience and knowledge of marketing tools musicians/youtubers/influencers use
Is comfortable on the phone, managing calls and starting conversations
Can articulate technological concepts to a non-technical client base with patience and clarity
Proficient in Google docs and Microsoft Office, especially Excel
Effective problem solver who can work with minimal supervision
Attention to detail
Strong written and oral communication skills
Understanding of A/B testing
Ability to work in a team environment, handle multiple tasks, and complete tasks quickly and effectively
Experience with HTML is a plus
Experience with being responsible for a company's social media/community management is a plus
Experience with video editing software also a plus
Experience doing client service work, especially at a tech company, is a big plus
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Assistant and Entry Level Category
Search for Client Service Representative jobs in New York-NY
FanBridge is the world leader in audience development and retention for music and entertainment influencers, as well as brands and channels on YouTube. Our rapidly growing web platform helps content creators to build, engage, and monetize their fans via email, mobile, and social networks. Our Channel Pages product is a collaboration engine that helps YouTube channels find other channels for growth collaborations, as well as enables sponsors to find channels to do integrated sponsorships and marketing. We offer a fast paced and collaborative team environment, where your contributions are highly valued.
FanBridge Overview:
#1 Fan Relationship Management platform globally
650+ million fans under management
Funded by top tier investors who believe in our team/vision
A fun environment where smart minds come together to build what they dream
Every team member is equally responsible for our success!
Job Description:
We're looking for a Client Service Representative who will be responsible for ensuring the success of our platform with a wide array of clients across varying backgrounds, technical knowledge, and overall needs. This position will interact with all members of our team, as well as with clients at all stages of their relationship with FanBridge (pre-signup through post-engagement).
Our ideal candidate is...
Always thinking ahead (not just reacting, but planning ahead to make sure things go smoothly).
Always HIGHLY organized and knows how to keep others that way too.
Able to work independently, and in team environments. You know what needs to get done and how to do it. When you don't, you are honest about it, but are proactive about offering two possible solutions paired with any questions.
A self-starter who's ready to take initiative, and makes juggling multiple tasks look easy.
Ready to help continue building a fun and exciting office environment.
Experienced with Microsoft Office (especially Excel), YouTube, Google Docs/Sheets/Calendar/Gmail, Skype, etc.
Detail-oriented
Specific job tasks include:
Answering and managing client support tickets in a timely manner
Providing hands-on phone support for technical and marketing troubleshooting
Creating new sales, knowledge, or advice materials for our blog, social media, and other forms of distribution
Helping our clients use the platform more effectively
Assisting our tech team with testing new features & providing market/client feedback
Targeting and marketing to segments of our current client base to help them achieve success on the platform
Suggesting improvements to the Client Service process
Challenging other team members to ping pong matches
Skills Required:
Experience and knowledge of marketing tools musicians/youtubers/influencers use
Is comfortable on the phone, managing calls and starting conversations
Can articulate technological concepts to a non-technical client base with patience and clarity
Proficient in Google docs and Microsoft Office, especially Excel
Effective problem solver who can work with minimal supervision
Attention to detail
Strong written and oral communication skills
Understanding of A/B testing
Ability to work in a team environment, handle multiple tasks, and complete tasks quickly and effectively
Experience with HTML is a plus
Experience with being responsible for a company's social media/community management is a plus
Experience with video editing software also a plus
Experience doing client service work, especially at a tech company, is a big plus
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