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Senior Strategic Account Manager
Entertainment Partners
Burbank, CA
Uh oh, this posting was removed on 1/23/2017 9:06:00 AM PST
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The Senior, Strategic Account Management (Sr. SAM) serves as the primary point of collaboration and process leader of strategic client value. Sr. SAM is accountable for the total strategic management of the business relationship; focusing on customers with high-value, strategic growth opportunities. Sr. SAM functions primarily as a client relationship manager and business planning partner.
SAM leverages an in-depth understanding of client business operations to elevate the account relationship through co-development of the client's key business strategies and future goals thereby increasing overall client engagement with EP. The SAM will need to demonstrate excellence in overall relationship and business outcomes that result in growth and innovative, scalable client solutions.
Essential and Additional responsibilities:
Improve EP's ability to retain existing business, while achieving assigned growth opportunities to expand the EP Wallet and fill the EP Whitespace for the assigned Book of Business.
Perform Business Needs Assessment leveraging the client interview to gain an in-depth knowledge of their key business needs, internal operations, and insight to what they value most.
Establish a Business Account Plan that identifies key client relationships and their long term success goals, focusing EP business efforts toward clients that are most able to influence their organization toward building and/or maintaining a strategic relationship with EP.
Execute a Project Plan Document and lead a joint EP/client planning process that identifies key client needs, prioritizes initiatives, and establishes a clear action plan for success.
Track all client interactions in Salesforce (i.e., meetings, calls, requests, BNAs) and continually keep the Book of Business updated as well as any other SAM Salesforce tools.
Conducts regularly scheduled account team meetings designed to review the ''state of the client'' and align strategic plans as well as operational goals.
Responsible for selling and supporting EP's complete product and service offering to an assigned set of named accounts.
Leads all aspects of the strategic value process, calling upon others to assist in solution development and proposal delivery as needed, or as directed by management.
Proactively manages customer satisfaction and service delivery by anticipating potential service problems and monitoring satisfaction.
Manages assigned customers' transitions from the Client Services group during customer implementation and then conducts ongoing reviews of client operations.
Enlists the support of sales, subject matter experts, pre-sales support, professional services resources, and other sales and management resources as needed.
Engage with client executive team to develop and maintain a thorough understanding of the client's workflow and business process and ensure client success and satisfaction with EP's product and services.
Enhance client relationships through extensive knowledge of the operations, people, business, personal, and face-to-face interactions enabling a strategic value-added solutions-based relationship.
Maintain market expertise and act as client advocate within EP.
Education and Experience:
Bachelor's degree or higher in Business, Marketing, Finance, or equivalent line of study.
7+ years of proven professional track record and experience as Client Business Executive, Account Management, Client Relationship Manager, or equivalent.
Knowledge, Skills, and Abilities:
The SAM should have a background in client account management, with a particular focus on the Entertainment sector (Major Studios preferred).
A successful track record as an Account Manager or Account Executive.
Experience working with and selling enterprise-wide software solutions such as Cost Accounting, Budgeting, Scheduling, or a related field.
In-depth knowledge of the Entertainment industry including but not limited to Entertainment Unions, risk, and compliance.
Superior problem-solving aptitude, skills, and willingness to learn new technologies.
Strong speaking, communication, and presentations skills.
Exceptional client facing acumen.
Excellent leadership abilities, ability to direct and lead cross-functional teams.
Ability to work effectively in a team and as an individual contributor.
Strong networking and influencing skills.
Creativity and organization.
Analytical, decision-making, critical thinking, and management skills.
Ability to develop lasting professional relationships with clients.
Technical competence (understand software, hardware, networks, etc.).
Motivated, goal oriented, persistent, and a skilled negotiator.
Handles stressful situations and deadline pressures well.
Plans and carries out responsibilities with minimal direction.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Accounting/Finance Category
Search for Senior Strategic Account Manager jobs in Burbank-CA
The Senior, Strategic Account Management (Sr. SAM) serves as the primary point of collaboration and process leader of strategic client value. Sr. SAM is accountable for the total strategic management of the business relationship; focusing on customers with high-value, strategic growth opportunities. Sr. SAM functions primarily as a client relationship manager and business planning partner.
SAM leverages an in-depth understanding of client business operations to elevate the account relationship through co-development of the client's key business strategies and future goals thereby increasing overall client engagement with EP. The SAM will need to demonstrate excellence in overall relationship and business outcomes that result in growth and innovative, scalable client solutions.
Essential and Additional responsibilities:
Improve EP's ability to retain existing business, while achieving assigned growth opportunities to expand the EP Wallet and fill the EP Whitespace for the assigned Book of Business.
Perform Business Needs Assessment leveraging the client interview to gain an in-depth knowledge of their key business needs, internal operations, and insight to what they value most.
Establish a Business Account Plan that identifies key client relationships and their long term success goals, focusing EP business efforts toward clients that are most able to influence their organization toward building and/or maintaining a strategic relationship with EP.
Execute a Project Plan Document and lead a joint EP/client planning process that identifies key client needs, prioritizes initiatives, and establishes a clear action plan for success.
Track all client interactions in Salesforce (i.e., meetings, calls, requests, BNAs) and continually keep the Book of Business updated as well as any other SAM Salesforce tools.
Conducts regularly scheduled account team meetings designed to review the ''state of the client'' and align strategic plans as well as operational goals.
Responsible for selling and supporting EP's complete product and service offering to an assigned set of named accounts.
Leads all aspects of the strategic value process, calling upon others to assist in solution development and proposal delivery as needed, or as directed by management.
Proactively manages customer satisfaction and service delivery by anticipating potential service problems and monitoring satisfaction.
Manages assigned customers' transitions from the Client Services group during customer implementation and then conducts ongoing reviews of client operations.
Enlists the support of sales, subject matter experts, pre-sales support, professional services resources, and other sales and management resources as needed.
Engage with client executive team to develop and maintain a thorough understanding of the client's workflow and business process and ensure client success and satisfaction with EP's product and services.
Enhance client relationships through extensive knowledge of the operations, people, business, personal, and face-to-face interactions enabling a strategic value-added solutions-based relationship.
Maintain market expertise and act as client advocate within EP.
Education and Experience:
Bachelor's degree or higher in Business, Marketing, Finance, or equivalent line of study.
7+ years of proven professional track record and experience as Client Business Executive, Account Management, Client Relationship Manager, or equivalent.
Knowledge, Skills, and Abilities:
The SAM should have a background in client account management, with a particular focus on the Entertainment sector (Major Studios preferred).
A successful track record as an Account Manager or Account Executive.
Experience working with and selling enterprise-wide software solutions such as Cost Accounting, Budgeting, Scheduling, or a related field.
In-depth knowledge of the Entertainment industry including but not limited to Entertainment Unions, risk, and compliance.
Superior problem-solving aptitude, skills, and willingness to learn new technologies.
Strong speaking, communication, and presentations skills.
Exceptional client facing acumen.
Excellent leadership abilities, ability to direct and lead cross-functional teams.
Ability to work effectively in a team and as an individual contributor.
Strong networking and influencing skills.
Creativity and organization.
Analytical, decision-making, critical thinking, and management skills.
Ability to develop lasting professional relationships with clients.
Technical competence (understand software, hardware, networks, etc.).
Motivated, goal oriented, persistent, and a skilled negotiator.
Handles stressful situations and deadline pressures well.
Plans and carries out responsibilities with minimal direction.
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