Disney ABC Television GroupBurbank, CA
Full Time Job
This role is a part of the Client Engagement Team within the DATG IT organization. Client Engagement owns the strategic and tactical partnership between business customers and Media IT working across segments to; assess current and future technology needs, identify opportunities for strategic technology alignment, quantify value, set priorities and drive strategic roadmaps. Additionally, Client Engagement is responsible for the quality implementation of solutions and services, collaborating with stakeholders to ensure benefits realization, value creation and solution adoption.
The successful candidate must have a collaborative, consultative, customer-focused approach. The candidate must be a strong listener and communicator (written/verbal) to successfully interface with Media IT and a variety of business stakeholders. The successful candidate is detail oriented and must be passionate about solving complex business problems with innovative solutions. The role requires a person who is able to adjust to the changes needed to successfully execute projects. The Implementation Manager has a deep understanding of the business users to ensure the solutions solve the problems but also are something the business enjoys using.
The Implementation Manager (IM) will develop a productive partnership with business stakeholders at all levels and guide development toward delivery of integrated, efficient, and intuitive business systems. The Implementation Manager will drive the successful implementation of projects within the Media IT portfolio which range from internally developed solutions to commercial off the shelf (COTS) solutions. As such, the IM role will vary from project to project and will incorporate Program Management, Product Management and Change Management functions as required.
An Implementation Manager will play a key role in ensuring initiatives (whether project or product based) meet objectives on time, on budget, and with successful adoption by users. This person will focus on the implementing changes to business processes, systems and technology. The primary responsibility will be creating and implementing change management strategies that drive adoption and greater utilization with minimal client impact. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.
The Implementation Manager will work with peers across Media IT to drive an initiative from its inception through user adoption and turnover. In initial phases the IM will work within the Client Engagement team to identify current and future business needs, identify the problem space, solution options and success criteria, and determine how to best meet those needs through collaboration with the business. In partnership with third parties (if COTS) or the Media IT development team, the IM will assess the value of the proposed solutions, develop use cases and prioritize user stories to ensure work focuses on features with maximum value to the business that align with the technology strategy. In addition, the IM will partner with the team to develop the product vision and roadmap, forecast and manage project costs, develop transition plans (either from the Client Engagement team to a third party or to internal development or sustainment teams), and train client groups. Once the initiative is complete, the IM will be responsible to ensure a smooth transition to the sustainment and the business users.
The Implementation Manager is able to direct the work of a small, cross functional team effectively including internal staff as well as third parties and vendors. The IM will set measurable objectives, drive the team to meet deadlines, ensure the project stays on budget, encourage innovative thinking, and foster process improvement. The IM will maintain and communicate project status both internally to Media IT leaders as well as business stakeholders.
• 8 years of overall experience in media technology or IT
• 5 years' experience in management of complex IT projects
• Customer-focused and responsive to business needs
• Strong written and oral communication skills to both technical and non-technical audiences
• Proven ability to meet project milestones and customer expectations
• Proven ability and success working in a matrixed environment, managing multiple stakeholders
• Strong project management skills, including experience in resource and timeline management, risk assessment, contingency planning
• A sense of ownership and responsibility for delivery
• Experience and knowledge of change management principles, methodologies and tools
• Excellent issues resolution capabilities
• Strong problem-solving skills
• Ability to learn, understand and apply new technologies
• Ability to work within a collaborative team environment
• Ability to work with external contractors and consultants
• Evidence of continuous growth and increasing responsibilities in previous positions
• 5 years of experience using Agile SCRUM methodology
• 3 years of experience in Program Management
• BA or BS degree OR equivalent work experience
Disney|ABC Television Group (DATG) is one of today's premier media entertainment companies, combining high-quality content with the strategic use of technology to deliver compelling news and entertainment experiences to hundreds of millions of people around the world. This business segment of The Walt Disney Company is comprised of global entertainment and news television properties, the owned television stations group and radio. Our employees are leading, creating, and innovating, making bold moves in unexpected directions that redefine not just what a media company does, but what it can do. With Disney|ABC Television Group, you can be part of media's evolution, helping us create what's next.
This Position is with the legal entity DATG