Summer Intern - IT
Discovery Communications
Silver Spring, MDThis was removed by the employer on 5/5/2017 8:30:00 AM PST
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Full Time Unpaid Internship
Montgomery College Discover Your Skills IT Internship - Summer
Position Summary:
Calling all Curiosity Seekers:
The Discovery INternship Program is on a mission to find the most ambitious, most creative, and most passionate students to #GetDiscovered and become a #DiscoveryINtern.
Through the Discovery INternship Program, you’ll have the unique opportunity to learn about the entertainment and media industry from the leader in global entertainment through a paid 12-week internship.
Here’s what we offer:
• Getting your hands dirty with real work and project experiences
• Mentorship from Discovery’s best and brightest
• INtern Speaker Series with executives and employees across the business
• Networking opportunities usually with great snacks
• A creative, collaborative company culture with office spaces to match
• Oh, and lots of swag
Here’s what you’ll take away:
• Skills you didn’t know you had
• The inside scoop on the TV industry and what happens behind the camera
• Relationships that will go beyond your college career
• Real life experiences that will prepare you for your next adventure
• Did we mention swag? Lots of it
Here are the details:
• This summer, our 12 week semester will be held from May 31-August 18, 2017.
• Our INternships are paid opportunities. Credit is not required, however we will provide documentation if necessary.
• The application deadline is March 31st. After this date we cannot guarantee your application will be reviewed for the position.
• Is a cover letter required? Nope! Please show us your passion for the position through your resume and preliminary questions we ask.
Interviewing will take place from February through May. A Discovery INtern team member will contact you if your experiences and interests match an open internship position.
Responsibilities:
This internship is being offered to current Montgomery College students with a strong interest in working at Discovery in a technology-related field with a primary focus on obtaining foundational IT skills.
IT Service Desk/IT Technical Support –
1. Process, route or resolve issues reported to the Service Desk via email or web ticket submissions.
2. Independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements.
3. Provide excellent customer service and maintain ongoing communication with customers, keeping them up-to-date with the progress of their tickets.
4. Serve as a liaison between other support teams and the customer as required.
5. Build & deploy hardware to end user community as part of the provisioning process.
6. Assist in software rollouts and project/technology delivery.
7. Collaborate with other Global IT teams to resolve issues and participate in projects.
Ad Sales and Content Support
8. Review tickets for completeness/follow-up with the business
9. Review and update documentation on the Wiki and Sharepoint – team effort with peers
10. Make sure new tickets coming in get properly assigned and addressed
11. Learn to manage Citrix admin tool to log in and control user sessions/processes
12. Collect information on recurring Citrix issues and work with the GIS-Citrix team on any trends
13. Help monitor loads for Nielsen and other critical areas to address quickly
Requirements:
* Currently enrolled at Montgomery College
* Maintain a minimum cumulative GPA of 3.0
* Prior course work in technology related field
* Strong interest in working for Discovery in Technology related role
* Must maintain professional attitude, demeanor and relationship with Discovery management, co-workers and staff at all times.
* Must be able to prioritize workloads and handle multiple tasks in order to meet deadlines.
* Must be able to work independently.
* Legal right to work in the United States
If you do not meet the requirements stated above, please do not submit your resume.
Thanks for your interest in Discovery’s INternship program! We look forward to reviewing your submission.