Technical Project Manager
Deluxe Entertainment
Burbank, CAThis was removed by the employer on 1/12/2015 12:36:00 PM PST
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Full Time Job
We currently have an opening for a Technical Project Manager. This position will be located in Burbank, CA.
Primary Responsibilities
• Develop and maintain high level relationships with both studio and distributor clients to maintain excellent customer experience
• Target growth / revenue opportunities with studio and distributor clients
• Manage highest profile projects (e.g. Large distributor territory launches)
• Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client
• Develop project performance metrics and communicate them regularly to client
• Work with operations to augment workflows when necessary in order to maintain 97% or above on all distributor scorecards
• Establish and support continuous process improvement on all existing workflows
• Initiate corrective action process as needed. Create policies and procedures to improve quality of deliverables in the future
• Train account coordinators and managers on all new workflows and DL3
• Support account director and provide back up to them as needed
• Liaison with studio clients to communicate distributor specs, spec changes and upcoming launches
• Communicate distributor specs, spec changes, upcoming launches, workflow changes to Deluxe account coordinators, managers and directors
• Work with onboarding, transmissions and sales to technically and financially onboard new clients into DL3
• Work with operations to establish and document workflows and architect them in DL3
• Assist studio account coordinators and managers in project management during high volume distributor projects
• Report new projects and ongoing project statuses to account director daily
• Other duties as assigned
Qualifications
The ideal candidate will possess the following knowledge, experience, and skill-set:
• BA or BS degree preferred
• 3-4 years' experience working with clients in the entertainment industry
• 3-4 years' operations experience in post-production
• Solid technical understanding of the digital distribution industry and major distribution portals
• Must have strong interpersonal and written and oral communication skills
• Must be able to juggle multiple priorities and solve problems involving several concrete variables in standardized situations
• Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Must be proficient with word processing, spreadsheet, inventory, internet, order processing, project management, and database software
• Must be flexible to work extended hours and/or weekends to meet project deadlines
If you're an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team!
We offer a competitive salary and great benefits, including 401(k) and tuition reimbursement. Please visit our website. NO PHONE CALLS OR DROP OFFS PLEASE. EOE M/F/D/V