Support Administrator
Deluxe Entertainment
Burbank, CAThis was removed by the employer on 1/21/2015 2:37:00 PM PST
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Full Time Job
The department: Digital Cinema Production Systems
The Deluxe Digital Cinema productions systems group supports applications and infrastructure that enable Deluxe's rapidly growing, world-wide digital cinema business. These applications play a key role in supporting our major cinema studio clients and have a profound impact on our business growth.
The position: Support Specialist
Deluxe is looking for a Support Specialist passionate about helping users resolve real application problems with the tenacity to follow a issue through to resolution.
Responsibilities Include:
Maintain support desk for internal applications
Provide triage, escalation and follow up on support issues
Subject matter expert for internal company applications
Documentation and end user training
Provide recommendations for application, process or system changes
Participate in change management for application deployments
Participate in regular on-call rotation
Work with system administration and development groups