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SVP, Operations
Deluxe Entertainment
Burbank, CA
Uh oh, this posting was removed on 7/6/2015 9:06:00 AM PST
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Deluxe OnDemand™ is transforming content sourcing, processing and distribution. With our advanced video workflow management and turnkey content-supply solutions, Deluxe OnDemand makes it easier for service providers to offer premium content quickly and cost-effectively across more devices. Deluxe OnDemand addresses a range of customer requirements to optimize or supplement existing VOD workflows, support IP-VOD applications, expand VOD/SVOD libraries, and quickly launch EST services and 4K UHD. Our cloud-based solutions are a more scalable, cost-effective, and futureproof alternative to building-out new infrastructure. Deluxe OnDemand is commercially deployed by leading cable, telco, and OTT providers.
This is a fantastic opportunity to join a company in the hottest industry that offers an exciting, challenging and dynamic work environment. We focus on innovation, creativity, and cutting edge technology.
We are seeking a Senior Vice President, Operations with 10 years of senior operations management experience with digital media to work out of our Burbank, CA facility. Reporting directly to the General Manager of Deluxe OnDemand, you will be responsible for leading and growing a distributed operations team to support Deluxe OnDemand's worldwide growth strategy, including content operations, customer support, and project management.
Responsibilities:
• Work closely with the GM and other department executives to develop and implement strategies to set the overall direction of the Operations team.
• Responsible for Operations P&L. Plan and coordinate financial, business planning and cost modeling with General Manager.
• Manage and scale the Operations team to be consistent with agreed upon service and customer deliverables.
• Maximize overall business efficiency and effectiveness via proactive implementation of standardized operating procedures and clearly defined metrics to manage the scale and success of the Operations team.
• Provide clear and timely reporting to key stakeholders and GM. Establish and hold the team accountable for metrics, SLAs, and measurement of team effectiveness and creation of models for staffing levels based on the amount of content to be processed and workflows.
• Define, develop and implement effective processes and systems to ensure customer satisfaction and on-time delivery, meeting all predefined service level agreements.
• Implement mentoring system to grow and empower Operational talent.
• Negotiate vendor and customer contracts.
• Develop and expand collaborative relationships with customers, content providers (studios, cablenets, etc.) and external vendors.
• Work closely with sales and project management teams to capture and implement service and customer requirements to ensure timely execution and scale.
• Facilitate regular interaction and collaboration with peers (internally to Deluxe OnDemand and externally within the broader Deluxe company).
• Ensure all operations activities operate consistently within the mission and core values of the company, including developing and maintaining a strategy for distinction and excellence.
• Work with the engineering team in providing requirements and priorities based on improving overall productivity of the Operations team.
Requirements:
• Masters degree or equivalent work experience.
• Strong operational experience: ideally has worked in a senior management role for 10 years with progressive experience leading to at least 3 years experience in operational and financial management.
• 6 years operating software-based managed services in the content management service marketplace. Experience managing Hollywood Studio and/or MVPD content workflows a plus.
• Knowledge of media industry business and content operations processes.
• Skills should include organizational development, personnel management, budget and resource development, and strategic planning; demonstrated success leading a distributed operations team.
• Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding people towards success.
• Track record of effectively mentoring, managing and evaluating direct reports.
• Customer service focused and comfortable with using performance metrics to measure and report on all aspects of the department.
• Structured analysis and problem solving skills including trouble-shooting skills.
• Six Sigma training is a strong plus.
We offer competitive pay and benefits program, including: medical, dental & vision coverage, vacation & sick leave, 401(k), company health screenings and more.
To view other open positions and for more information on our company, please visit our website.
Deluxe is an Equal Opportunity Employer.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Accounting/Finance Category
Browse the Executive Positions Category
Browse the MBAs Category
Browse the Post Production Category
Browse the Studio Category
Search for SVP, Operations jobs in Burbank-CA
Deluxe OnDemand™ is transforming content sourcing, processing and distribution. With our advanced video workflow management and turnkey content-supply solutions, Deluxe OnDemand makes it easier for service providers to offer premium content quickly and cost-effectively across more devices. Deluxe OnDemand addresses a range of customer requirements to optimize or supplement existing VOD workflows, support IP-VOD applications, expand VOD/SVOD libraries, and quickly launch EST services and 4K UHD. Our cloud-based solutions are a more scalable, cost-effective, and futureproof alternative to building-out new infrastructure. Deluxe OnDemand is commercially deployed by leading cable, telco, and OTT providers.
This is a fantastic opportunity to join a company in the hottest industry that offers an exciting, challenging and dynamic work environment. We focus on innovation, creativity, and cutting edge technology.
We are seeking a Senior Vice President, Operations with 10 years of senior operations management experience with digital media to work out of our Burbank, CA facility. Reporting directly to the General Manager of Deluxe OnDemand, you will be responsible for leading and growing a distributed operations team to support Deluxe OnDemand's worldwide growth strategy, including content operations, customer support, and project management.
Responsibilities:
• Work closely with the GM and other department executives to develop and implement strategies to set the overall direction of the Operations team.
• Responsible for Operations P&L. Plan and coordinate financial, business planning and cost modeling with General Manager.
• Manage and scale the Operations team to be consistent with agreed upon service and customer deliverables.
• Maximize overall business efficiency and effectiveness via proactive implementation of standardized operating procedures and clearly defined metrics to manage the scale and success of the Operations team.
• Provide clear and timely reporting to key stakeholders and GM. Establish and hold the team accountable for metrics, SLAs, and measurement of team effectiveness and creation of models for staffing levels based on the amount of content to be processed and workflows.
• Define, develop and implement effective processes and systems to ensure customer satisfaction and on-time delivery, meeting all predefined service level agreements.
• Implement mentoring system to grow and empower Operational talent.
• Negotiate vendor and customer contracts.
• Develop and expand collaborative relationships with customers, content providers (studios, cablenets, etc.) and external vendors.
• Work closely with sales and project management teams to capture and implement service and customer requirements to ensure timely execution and scale.
• Facilitate regular interaction and collaboration with peers (internally to Deluxe OnDemand and externally within the broader Deluxe company).
• Ensure all operations activities operate consistently within the mission and core values of the company, including developing and maintaining a strategy for distinction and excellence.
• Work with the engineering team in providing requirements and priorities based on improving overall productivity of the Operations team.
Requirements:
• Masters degree or equivalent work experience.
• Strong operational experience: ideally has worked in a senior management role for 10 years with progressive experience leading to at least 3 years experience in operational and financial management.
• 6 years operating software-based managed services in the content management service marketplace. Experience managing Hollywood Studio and/or MVPD content workflows a plus.
• Knowledge of media industry business and content operations processes.
• Skills should include organizational development, personnel management, budget and resource development, and strategic planning; demonstrated success leading a distributed operations team.
• Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding people towards success.
• Track record of effectively mentoring, managing and evaluating direct reports.
• Customer service focused and comfortable with using performance metrics to measure and report on all aspects of the department.
• Structured analysis and problem solving skills including trouble-shooting skills.
• Six Sigma training is a strong plus.
We offer competitive pay and benefits program, including: medical, dental & vision coverage, vacation & sick leave, 401(k), company health screenings and more.
To view other open positions and for more information on our company, please visit our website.
Deluxe is an Equal Opportunity Employer.
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