Content Support Engineer
Deluxe Entertainment
Burbank, CAThis was removed by the employer on 3/30/2015 2:35:00 PM PST
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Full Time Job
Deluxe OnDemand provides white-label turnkey managed services to fulfill video-on-demand services to their subscriber base. D3 technology is used to prepare, manage, secure, and distribute digital content to broadband connected entertainment devices such as Blu-Ray players, TV, PC, mobile handsets and tablets.
This is a fantastic opportunity to join a company in the hottest industry space that offers an exciting, challenging and dynamic work environment with tremendous career growth potential. We focus on innovation, creativity, and cutting edge technology.
We are seeking a Content Support Engineer with 3 years of experience to work out of our Burbank, CA facility.
The position will be responsible for successful operation of Deluxe technology products and solutions that focus on video on demand (VOD), digital asset management (DAM), and digital distribution.
Responsibilities:
• Monitoring and maintaining end-to-end content workflows, and content processing systems
• Responding to trouble tickets, customer calls and monitoring alarms and following established troubleshooting and escalation procedures.
• Assisting the engineering and software development groups in resolving day to day technical issues, reporting software bugs to internal and external audiences
• Part of a team operating video on demand (VOD), digital asset management (DAM), and digital distribution technology solutions.
• Compiling and publishing regular reports on content usage, system performance, uptime and other metrics for both internal and external audiences.
• Create views, scripts, saved searches, wiki pages and other operational aids for support personnel. Creating Standard Operating Procedures (SOPs) for content workflows and troubleshooting.
• Documenting, creating, testing and deploying business rules for various VOD and OTT workflows.
• Collaborating with partners in all steps of the digital delivery supply chain.
• Understanding, documenting and enforcing cable provider-specific rules for content.
Requirements:
• 3 years enterprise technical support experience. NOC or TV/film post production environment a big plus.
• 3 years experience with VOD, excellent understanding on video and metadata specification
• Excellent troubleshooting skills
• Familiar with CMS, AMS, VOD systems
• Working knowledge of Linux and Windows
• Proficiency with MS Office tools, particularly with Excel.
• Experience interfacing with customers for support issues
• Experience and proven success working in a highly collaborative environment.
• Must have excellent interpersonal and written communication skills.
• Must be resourceful, able to adapt to new situations, and to work in a fast-paced, rapidly changing environment.
• Willing to work night and/or swing shifts and to be part of an on-call rotation.
Desired Experience:
• bash or programming languages such as Python, Java,or PHP
• 2 years experience in scripting languages such as Perl, Unix Shell, Powershell,
• Content distribution workflows (broadcast, VOD, CDN)
• Digital media (i.e. encoding, distribution, transcoding and broadcasting)
• Web debugging tools (Fiddler, Charles)
• Familiarity with CableLabs 1.1 metadata and encoding spec.
• Network infrastructure support
• Content distribution technologies (Kencast, Aspera, Signiant)
We offer competitive pay and benefits program, including: medical, dental & vision coverage, vacation & sick leave, 401(k), company health screenings and more.
To view other open positions and for more information on our company, please visit our website.
Deluxe is an Equal Opportunity Employer