Senior Account Manager
Deluxe Entertainment
Burbank, CaThis was removed by the employer on 9/12/2014 4:36:00 PM PST
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Full Time Job
This is a fantastic opportunity to join a company in the hottest industry that offers an exciting, challenging and dynamic work environment with tremendous career growth potential. We focus on innovation, creativity, and cutting edge technology.
We are seeking a Senior Digital Account Manager with 6 years of Experience to work out of our Burbank CA facility.
The Sr. Digital Media Account Manager will provide critical support within the Content Operations team, overseeing a high volume of incoming content on a daily basis, from various sources and content providers. This individual will work closely with D3's customers and other teams such as Programming, Sales, Finance, Operations, Encoding, and Engineering. The ideal candidate will be able to see the big picture of Deluxe Digital Distribution content operations workflow, in addition to overseeing the ingest of content in our internal content management systems. The Sr. Digital Content Manager must be flexible and be able to handle a fluid work environment, and be extremely detail-oriented.
RESPONSIBILITIES
• Onboarding of new content providers and coordinating technical video file specifications and formats, metadata, poster art and closed captioning files
• Key customer contact to coordinate all video requirements and ensure on-time delivery of video assets
• Managing the title ordering process and logistics between Customer and Studio and television networks
• Manages ongoing Avails with the studios, content providers and customer, including orders, takedowns and delivery updates.
• Oversee a high volume of content deliveries for processing in multi-bitrate encoding and packaging for delivery to support STB's, CE devices, PC's/Mac's, iOS and Android devices
• Manage all content issues / complaints/ requests- responsible for handling resolution and report back to customer
• Collaborate with the other stakeholders, to ensure that content policies and workflows are efficient and compliant with company goals and requirements.
• Work with third-party content providers and customers, establishing and maintaining relationships, making sure that the Operations team receives assets and files on time and in compliance with policies.
• Handle incoming meta-data for ingest and ensure it is accurate and comprehensive.
• Ensure all content deadlines are met.
• Help build and manage a team of content coordinators for daily work schedules, assigning titles, and ensuring on time completion and delivery of assets
• Help establish and analyze content reports and metrics for the customer and Content Operations team
REQUIREMENTS
• 6 years industry experience working in a deadline-drive content environment
• Experience working with content providers, vendors, labs, studios, aggregators, and ability to effectively communicate D3's (Deluxe Digital Distribution) content needs and policies.
• Experience working within a content management systems (CMS), and ability to work with engineers and third-party vendors that support and maintain the CMS.
• Experience analyzing reports, to gauge whether any edits or additions are necessary to workflows, and communicate suggestions to stakeholders.
• Advanced MS Excel & Word skills
• Must have a proven track record in keeping with high quality standards
• Ability to thrive in a startup environment
• Excellent interpersonal, oral and written communication skills
We offer competitive pay and benefits program, including: medical, dental & vision coverage, vacation & sick leave, 401(k), company health screenings and more. Local candidates only.
To view other open positions and for more information on our company, please visit our website.
Deluxe is an Equal Opportunity Employer