Account Director
Deluxe Entertainment
Burbank, CAThis was removed by the employer on 4/27/2015 6:35:00 PM PST
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Full Time Job
We currently have an opening for an Account Director. This position will be located in Burbank, CA.
Position Overview
The Account Director will develop and maintain strong relationships with key contacts of assigned client(s), while managing the Account Managers toward client satisfaction.
Primary Responsibilities
• As primary contact, will develop and maintain strong relationships with key personnel of assigned client(s).
• Identify and communicate to the client new products, services, and opportunities.
• Strengthen communication through timely response and accuracy.
• Understand the internal and external customers' requirements, limitations, and expectations.
• Liaison on behalf of Account Management as it relates to IT initiatives and system technology improvements in support of the department.
• Collaborate with other Directors in regards to IT as required.
• Oversee client invoice disputes in conjunction with Billing Coordinator to ensure timely response and resolution.
• Collaborate with Account Managers as necessary to ensure commitments to the customer are fulfilled and customer satisfaction is achieved.
• Creates and maintains a high level of cooperation and communication.
• Manage Account Coordinators which includes, but not limited to; training, development, mentoring and coaching
• Responsible for Account Managers performance reviews, disciplinary action, timecard keeping, vacation approvals, etc.
• Other duties as assigned.
Qualifications
The ideal candidate will possess the following knowledge, experience, and skill-set:
• 5-7 years of experience working with clients in the entertainment industry; traditional post production background helpful.
• 2-3 years of proven leadership experience.
• BA or BS degree required.
• Ability to work both independently and in a group.
• Exceptional customer service skills with an emphasis on relationship building.
• Strong organizational skills and attention to detail.
If you're an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team!
We offer a competitive salary and great benefits, including 401(k) and tuition reimbursement. Please visit our website. NO PHONE CALLS OR DROP OFFS PLEASE. EOE M/F/D/V