Technical Operations Specialist
Deluxe Entertainment
Santa Monica, CAThis was removed by the employer on 8/29/2017 11:35:00 AM PST
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Full Time Job
Responsibilities
include, but are not limited to:
• Assists in administration and directing Help Desk tickets to proper departments and escalating resources problems to the Engineering team.
• Answer phone calls for Tech Ops and Systems team
• Identifies and takes appropriate courses of action to resolve issues and maintenance on workstations including Linux, Mac, and Windows OS
• Tracks equipment in / out of the studio and through internal systems auditing database
• Works with the Scheduling team to initiate on/off boarding procedures
• Stays current with processes and workflow effecting all Technology departments to ensure Production needs are met
• Documents process to help roll out best practices between the Technology department and Production
• Be able to lift 50lbs to move and rack servers/workstations/monitors/ and other studio equipment.
Qualifications:
• 2+ years' experience in IT administration; Customer Service or its equivalent.
• Bachelor's degree in Computer science
• Working knowledge of the fundamentals of OS's, including Windows, OSX and Linux.
• Strong oral and written communication skills
• Customer service orientation
• Solution oriented with strong analytical and problem solving skills
• Ability to work under pressure while maintain a high attention to detail and quality of work.
• Ability to work O/T or weekends based on production schedule
• Experience working in a Post-Production environment, an asset