Account Coordinator
Deluxe Entertainment
Burbank, CAThis was removed by the employer on 6/3/2016 2:36:00 PM PST
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Full Time Job
We currently have an opening for an Account Coordinator – Restoration and File Mastering. This position will be located in Burbank, CA.
Job Description
The Account Coordinator is responsible for coordinating titles and projects requested by Deluxe Media's clients. He/She is responsible for all aspects of job coordination including client communication, job entry, project tracking, element shipping, file delivery,
recognition of sales opportunities, and billing. Creates loyal customers by providing exceptional customer service.
Primary Responsibilities
• Writes up and enters client job orders into database
• Maintains grids and/or databases with daily status updates for respective clients
• Assists in taking new sales calls
• Coordinates jobs with Scheduling and consults with Account Manager/Director, Client Services Director, Operations Manager, Directors as needed
• Develops and nurtures an understanding of restoration mastering procedures and processes
• Greets and assist clients visiting facility, interfaces with clients, and assists Concierge as needed with client hospitality
• Assists Account Manager in correspondence with clients regarding job orders including:
• Budgets, job revisions, answering client questions
• Anomaly reports and quality issues
• Completion e-mails, shipping instructions, and file delivery
• Coordinates orders with outside departments, vendors, and engineers:
• Orders dubs, subtitling, etc.
• Coordinates offsite restoration, and editorial services
• Follows up on orders and projects after each step to ensure clients are notified in a timely manner of any problems, additional costs, and changes in schedule
• Ensures deliverables meet all client specifications and are delivered on time
• Researches previous orders and special projects as directed
• Covers for Account Managers during their vacations, sick, and personal days off
• Monitors and updates billing status for Account Directors and Account Managers
• Prepares invoices for review within five days of project completion
• Ships client elements out of facility per company procedure
• Assists in the daily scheduling of jobs, engineers, rooms and equipment for the facility when required
Qualifications
The ideal candidate will possess the following knowledge, experience, and skill-set:
• BA or BS degree preferred
• Relevant college education or previous experience in post-production preferred
• Must be proficient with Mac software as well as Word, Excel, and database applications.
• Working knowledge of Xytech a plus
• Strong attention to detail and ability to juggle multiple priorities is key
If you're an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team!
We offer a competitive salary and great benefits, including 401(k) and tuition reimbursement. Please visit our website to view additional positions and for more information on our company . NO PHONE CALLS OR DROP OFFS PLEASE. EOE M/F/D/V