Technology Support Administrator III
Corbis
London, UKThis was removed by the employer on 9/20/2014 9:28:00 PM PST
Full Time Job
About the Role
The Technology Support Administrator will provide first level support for Corbis’ computers, networks (voice and data), production applications, and technology processes, including those required for audit compliance by the enforcement of Service Levels and IT policies. This position has a close customer/supplier relationship to all Corbis employees and to Corbis business leaders. It represents the Technology division of the corporation and acts as a facilitator between the Corbis’ employees and the technology divisions in Corbis.
Essential Job Function
Monitoring and Phone Support (45%)
• Use Remote Control tools and monitoring tools to troubleshoot and isolate issues.
• First Level Support for general desktop, laptop, and printer troubles for all regions globally.
• Enter new trouble tickets, escalate existing tickets and keep users informed of status.
• Keep procedures and troubleshooting links and tools up to date.
• Keep management apprised of all critical issues as per the escalation procedure.
• Work with vendors to troubleshoot and solve issues locally and in regional offices.
Desktop support (30%)
• General desktop support and service requests (change, add, moves) for hardware and software.
• Perform PC and Macintosh installations and upgrades.
• Supporting products including MS Windows Server 2003/2008, MS Windows XP/7, and MAC OS X, MS Office, MS Exchange, various Internet browsers (Chrome, IE, Firefox)
Network Support (15%)
• Perform change, add, moves (CAM) for desktop devices connected to the network.
• Level-one network troubleshooting of physical and logical connectivity issues.
• Monitor and troubleshoot network equipment, contact service provider as appropriate.
VOIP support (10%)
• Perform change, add, moves (CAM) for phones.
• Coordinate system support and upgrades with Network Engineers.
• Use Cisco Unity and Call Manager applications to manage VOIP devices.
Skills, Education and Experience
• 4 years technical experience required.
• 2 years supporting Macs.
• Ability to lift/carry loads up to 20-50lbs (ie: computers, monitors, etc) frequently.
• Ability to communicate effectively with internal customers both verbally and in writing.
• Ability to prioritize and execute deliverables in a fast-paced environment.
• Thorough knowledge of PC hardware/software configuration and maintenance.
• Proven hardware/software troubleshooting and diagnostic skills.
• Ability to work with users of all skill levels.
• Experience with imaging and software development tools
• Experience with Remote Access Applications (ex. Citrix, PC Anywhere, and SCCM).
• Experience with Microsoft products including MS Office, Internet Explorer, and desktop operating systems including Windows Server 2003/2008, and Windows XP/7.
• Basic understanding of WAN/LAN and VPN systems.
• Ability to work as a member of a team.