EntertainmentCareers.Net
Help Desk Engineer
Confidential Via Staffing Firm
Century City, CA
Uh oh, this posting was removed on 6/26/2017 9:06:00 AM PST
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Entertainment Company is looking for a Tier I Help Desk Engineer Responsibilities Include
The self prioritization and timely resolution of incidents to support our employee's technology needs Provide independent solutions to solve complex customer issues in a creative and forward thinking manner The design, development, documentation, analysis, creation, testing, and modification of computer systems, based on and related to customer or system design specifications · Consulting with customers, to determine hardware, software, or system functional specifications Identifying problems in the environment and driving them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate product owner Documenting all incidents, problems and requests in the company ticketing system (ServiceNow) Provide phone and remote troubleshooting support to over a thousand users in our US and international offices Provide ownership for assigned product groups and/or service areas for the Service Delivery Department Train customers on best practices for technology usage Required CapabilitiesAbility to self-manage time, priorities, and daily work load Ability to troubleshoot and solve complex technology issues Experience in supporting and troubleshooting Windows and Apple notebooks, desktops and mobile devices Excellent knowledge and troubleshooting experience with current versions of Microsoft Office (Outlook, Word, Excel & PowerPoint) for both Windows and Apple platforms Experience in providing support for mobile devices (iPhone, iPad, Windows Mobile, Blackberry & Android) Experience working at an enterprise I.T. environment Desired CapabilitiesExperience in supporting SaaS and Cloud based technology services Experience in supporting IP based phone systems (Cisco) Experience in supporting audio and videoconferences Knowledge and troubleshooting experience in supporting the latest Adobe Creative Suite Knowledge and experience with a Remote Desktop Tool (Bomgar) Knowledge and experience with Microsoft Configuration Manager Knowledge and experience of ITIL processes
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the IS/IT Category
Search for Help Desk Engineer jobs in Century City-CA
Entertainment Company is looking for a Tier I Help Desk Engineer Responsibilities Include
The self prioritization and timely resolution of incidents to support our employee's technology needs Provide independent solutions to solve complex customer issues in a creative and forward thinking manner The design, development, documentation, analysis, creation, testing, and modification of computer systems, based on and related to customer or system design specifications · Consulting with customers, to determine hardware, software, or system functional specifications Identifying problems in the environment and driving them to resolution; from making sure the workplace is clean to identifying recurring failures and notifying the appropriate product owner Documenting all incidents, problems and requests in the company ticketing system (ServiceNow) Provide phone and remote troubleshooting support to over a thousand users in our US and international offices Provide ownership for assigned product groups and/or service areas for the Service Delivery Department Train customers on best practices for technology usage Required CapabilitiesAbility to self-manage time, priorities, and daily work load Ability to troubleshoot and solve complex technology issues Experience in supporting and troubleshooting Windows and Apple notebooks, desktops and mobile devices Excellent knowledge and troubleshooting experience with current versions of Microsoft Office (Outlook, Word, Excel & PowerPoint) for both Windows and Apple platforms Experience in providing support for mobile devices (iPhone, iPad, Windows Mobile, Blackberry & Android) Experience working at an enterprise I.T. environment Desired CapabilitiesExperience in supporting SaaS and Cloud based technology services Experience in supporting IP based phone systems (Cisco) Experience in supporting audio and videoconferences Knowledge and troubleshooting experience in supporting the latest Adobe Creative Suite Knowledge and experience with a Remote Desktop Tool (Bomgar) Knowledge and experience with Microsoft Configuration Manager Knowledge and experience of ITIL processes
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