Community Manager
Channel Pages
New York, NYThis was removed by the employer on 12/15/2014 9:28:00 AM PST
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Full Time Job
Community Manager @ Channel Pages (a FanBridge company)
Channel Pages is the world's leading collaboration engine that helps YouTube channels find other channels for growth collaborations, as well as enables sponsors to find channels to do integrated sponsorships and marketing.
Our parent company, FanBridge, is the world leader in audience development and retention for music and entertainment influencers, as well as brands and channels on YouTube. Our rapidly growing web platform helps content creators to build, engage, and monetize their fans via email, mobile, and social networks.
Job Description:
We're looking for someone who can engage with those in the video creator community through social media, email, and in person. This person will be responsible for collecting market feedback and relaying that information to a larger team to inform on product decisions and strategies. Similarly, the Channel Pages Community Manager will be responsible for publishing and monitoring a presence on different social networks (an emphasis on Twitter and YouTube) with an attention on growth and engagement metrics. And to aid in client success, this person will maintain our Channel Pages support by fielding troubleshooting requests via email and phone support.
Our ideal candidate is...
…a self-starter who wants to see his/her ideas executed
…passionate about social media (especially YouTube!)
…HIGHLY organized even in the face of balancing multiple projects
…a confident communicator in person, on the phone, and as a writer
…energized by a fun and exciting office environment
Specific job tasks include:
Developing and execute a strategy for community support for Channel Pages users on site, in email & leveraging social media
Building and fostering relationships with community power users and influencers
Developing insights from the community to drive issue resolution and user engagement
Leading the strategy and execution of community management initiatives across multiple platforms
Answering client support tickets in a timely manner
Challenging other team members to ping pong matches
Skills Required:
Experience and knowledge of marketing tools musicians/youtubers/influencers use
Is comfortable on the phone, managing calls and starting conversations
Effective problem solver who can work with minimal supervision
Attention to detail
Strong written and oral communication skills
Understanding of A/B & user testing
Ability to work in a team environment, handle multiple tasks, and - - Complete tasks quickly and effectively
Experience with being responsible for a company's social media/community management
Experience doing client service work, especially at a tech company is a plus
Experience with YouTube Analytics a BIG plus