Customer Service Rep - ModelWire
Casting Networks, Inc
Los Angeles, CAThis was removed by the employer on 5/29/2014 4:47:00 PM PST
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Full Time Job
Who are we:
ModelWire offers the opportunity to work for a thriving company that is constantly evolving. Learn from a management team that values all employee ideas, opinions and suggestions; and be part of a strong, dedicated group of creative and occasionally amusing individuals. We look forward to hearing from you!
What we're looking for:
Do you enjoy helping others? Are you a customer service pro? If you answered yes to any of these questions, we want to meet you! As a Customer Service Rep you will train and support actors and casting agents over the phone and through email, and blowing everyone away with your awesomeness. We're looking to add the next A player to our team.
Job responsibilities include:
• Fielding several support phone calls per day, which include troubleshooting, explaining how the system works, technical support and answering a variety of questions from modeling agents, clients, and talent
• Performing detailed over-the-phone training sessions with new agents, where you will demonstrate how to use each component of the website, and respond to any questions that may arise
• Extensive research on support inquiries, including: gathering information from customers, communicating detailed descriptions of each issue to relevant team members, persistent follow-up, and explaining what needs to be done by each party in order to rectify the situation
• Researching billing issues through QuickBooks, PayPal, and the ModelWire site
• Authoring and updating Help & Support articles
• Gathering information for spreadsheets and documents
Desired Qualities:
• Detail-oriented, but able to see the ''big picture'' in order to anticipate the scope of a problem
• Bilingual: Spanish, German, French or Italian
• Excellent Mac and PC computer skills (you will be working on a PC)
• Punctual & dependable: You will be the main contact for over 100 Agencies who will be depending on you to assist them in their day-to-day ModelWire workflow
• Fast-learner: You will be learning and using multiple software platforms daily and will be expected to become the designated ''expert'' in ModelWire software
• Upbeat and personable, yet calm under pressure
• Self-Starter: When there are no issues to be tended to, we expect you to take initiative and self-assign tasks (i.e. practice learning the software, take notes, update spreadsheets, follow-up on old issues, etc.)
• Positive, ''Can Do'' attitude
• Impeccable English communication, writing, and grammar skills
• Exceptional multi-tasking and organizational skills to prioritize and follow through on tasks and projects
• Team-player: You will be a key communicator between departments, our success depends on communication
Requirements:
• Must have at least two years of customer service experience.
• Experience working in a modeling agency or in the modeling industry is a plus.
• Experience using ModelWire or a similar Booking/Imaging system is a BIG plus.