Salesforce Business Analyst
BMI
Nashville, TNThis was removed by the employer on 6/20/2017 8:12:00 AM PST
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Full Time Job
POSITION SUMMARY: Defines requirements for applications that support BMI’s Salesforce platform. This role will work closely with Sr. Business Analysts, business owners, executives, and the IT team to define requirements and will see them through to completion using the company’s standard processes. Adds value by uniting the team around project objectives, process improvements, technical innovations, understanding essential details, and bringing the team together to reach outcomes.
FUNCTIONS OF THE JOB:
Essential Functions: which may be representative but not all inclusive of those commonly associated with this position.
• Liaise between Sales and Technology teams to maintain, enhance the Salesforce platform within the BMI organization
• Apply strong facilitation, communication, analytic and conflict management skills
• Lead Salesforce user interviews and capture comprehensive, actionable notes from interactions
• Conduct advanced Salesforce process and data flow analysis; recommend future state business process improvements
• Clarify any ambiguity in Salesforce business requirements and process flows to ensure sufficient understanding by the technical team
• Identify Salesforce business engagement meeting points (e.g. interviews/workshops)
• Participate in project estimating activities
• Provide clarity regarding business objectives and functional requirements during release and sprint iteration planning
• Track and report weekly status updates
• Assist QA with creating acceptance tests based on acceptance criteria and with conducting testing as needed
• Participate in sprint demos and retrospectives
• Participate in product launch, training and project closeout activities
Responsibilities
may include assistance in the development of the following minimum deliverables by phase:
Request Development / Discovery
• Vision and scope statement
• Findings and recommendations regarding current and future state assessment; including justifications for project (i.e. expected business value to be delivered)
• Current state process flow and functional map
• Future state process flow and functional map
• Initial epics and user stories
• Conceptual data diagrams
Inception
• Stakeholder engagement plan
• Level 2 – 4 Value Stream Maps (VSMs) and BlueWorks Live process maps
• Updated (greater level of detail) epics and user stories
• Determine MVP user stories
• Personas and use cases
• User experience requirements / UI/UX wireframes
Delivery
• QA stories
• User guides and other training documentation
POSITION QUALIFICATION REQUIREMENTS
Education:
Bachelor’s Degree in related field; Computer Science, Information Technology, Business, or Math, or equivalent industry experience.
Experience:
• Three (3) years of experience as a Business Analyst, Administrator or Project Manager in a Salesforce implementation setting.
• Three (3) years of application development experience (SDLC)
• Two (2) years of experience in of Business Process Management (BPM), Six Sigma and/or Lean methodologies
• Two (2) years of Agile software development methodology experience
Skills
and Abilities: which may be representative but not all inclusive of those commonly associated with this position.
• Strong facilitation skills, including facilitation of large cross-functional meetings including but not limited to JAD (Joint Application Development) sessions
• Excellent relationship skills
• Excellent written and verbal communication skills
• Strong presentation skills (creating and delivering)
• Business Process re-engineering and transformation experience with in Salesforce environment
• Agile experience (Epics, User Stories, Acceptance criteria development and backlog management/grooming)
• IBM Rational tool experience Microsoft Office Visio, Lucid Charts and BlueWorks Live skills
• Excellent problem solving and critical thinking skills
• Strong ability to understand business needs, technology capabilities, and to collaborate in a team environment
Required Certification:
• Salesforce 201 Certification