Associate Director, Sales And Tele-Qualification
BMI
Nashville, TNThis was removed by the employer on 7/25/2017 7:12:00 AM PST
Not to worry we have many other jobs on the site;
Browse all jobs
Browse the Sales Category
Search for Associate Director, Sales And Tele-Qualification jobs in Nashville-TN
Search all Associate Director, Sales And Tele-Qualification postings
Full Time Job
POSITION SUMMARY: Responsible for managing and coordinating team work objectives to grow new sales revenues and tele qualification efforts associated to lead generation. Assist management in overseeing Sales and Tele Qualification Representatives to ensure productivity, sales and lead generation levels are met and or exceeded. Provide day-to-day coaching and training of staff while acting as knowledge lead and resource for assigned team.
FUNCTIONS OF THE JOB
• Responsible for assisting in leading/coaching a team to ensure that the respective revenue goals and productivity level thresholds are met.
• Coaches and develops team members to meet or exceed individual monthly goals.
• Lead and develop individual and team performance utilizing company processes and resources.
• Establish and execute on parameters for coaching and training.
• Manage to call handling standards, service level criteria and performance monitoring measures. Listens, evaluates and scores calls using quality assurance program tools and processes.
• Assist in maintaining a staff skill set inventory that includes identifying gaps and opportunities for staff.
• Develop and coordinate team meetings and training activities.
• Provides direction and assistance with managing all assigned opportunities with team members.
• Provides assistance and information on assigned team members for annual performance evaluations
• Tracks all assigned team members clock in times and schedule adherence via company system and reporting.
• Provide on-boarding for new team members as well as ongoing education and coaching to train and motivate staff to acquire new sales and leads in order to maximize revenue and provide superior service to our licensees.
• Recognize outstanding performance including identifying team members with high potential and recommend opportunities for growth with corresponding development activities.
• Responsible for assisting in the management of the sales and lead generation process including and not limited to interacting with prospects and serving as a point of escalation for complex or difficult calls.
• Serve as a point of contact for all tele-qualifying questions, issues or problems and/or support for all functioning areas within or outside of licensing.
• Utilize available technology to assist in the recording and archiving of telephone calls to be used in training and coaching sessions.
• Works with management regularly on reporting on tele-qualification production; including KPI data, call center metrics, and staff performance.
• May guide lead-generation activity to support all sales functions including and not limited to: inside sales, chain sales, and specialty markets within sales. May assist with scheduling all dialer campaigns associated to lead generation efforts. Partner with designated leaders in ensuring that all schedules, staffing and resource needs are in line with department objectives.
• Provides guidance and direction for management decision points regarding file assignment within the sales process.
• Perform other duties and projects as needed. Supervisory Responsibilities:
Directly supervises departmental employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
POSITION QUALIFICATION REQUIREMENTS
Education:
Bachelor’s degree or equivalent required. Business Management major preferred.
Experience: Minimum one year contact center management experience preferred. Customer service, sales, negotiation experience required. Contact center management experience preferred.
Skills and Abilities:
• Results Focus – Output Orientation
• Sales/Persuasion/Influence Skills
• Adaptability/Flexibility
• Handling Conflict or Difficult People
• Team Orientation
• Time Management
• Timeliness/Attendance
• Personal Energy/Enthusiasm
• Cultural sensitivity and an ability to build rapport with a diverse workforce
• Contact center knowledge and best practices including customer relationship management (CRM) experience such as Salesforce; fluent with Microsoft Office Suite