Customer Service Representative
ASCAP
Nashville, TNThis was removed by the employer on 9/14/2017 2:13:00 PM PST
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Full Time Job
Job Description
Job Overview:
ASCAP is looking for a customer service representative to join our team of agents who provide our customers with first class service. The successful candidate will need to communicate with customers via telephone using a professional and pleasant phone etiquette when making outbound calls to request payment of past due balances and when answering inbound customer inquiries.
Areas of responsibility/accountability:
• Convey difficult to understand concepts in layman's terms both over the telephone and in writing
• Resolve routine and complex issues independently
• Request payment for past due accounts
• Follow standard procedures to correct billing errors
• Update customer accounts using various systems and adhere to service level standards
Qualifications
and Requirements: Candidates will be required to take an assessment to demonstrate appropriate Excel and Access skills.
• Proficient in the knowledge and practical use of up-to-date versions of Microsoft Office
• Familiarity with internet applications (including Salesforce)
• Excellent written and verbal communication skills is a must
• Ability to problem-solve independently and handle multiple tasks and projects simultaneously
• Call center experience preferred
• Bilingual (Spanish) is a plus
Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following:
• A choice of either HMO or Point-of-Service (POS) medical and dental plans
• Immediate eligibility for 401(k) participation with match
• Generous time-off policy
• Health care and dependent care flexible spending accounts
• Long term disability insurance
• Basic life insurance, supplemental and dependent life insurance options
• Employer paid retirement savings program