Senior Director, Infrastructure Services
A+E NetworksNew York, NY
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Full Time Job
The Senior Director of Infrastructure Services will work with the Enterprise Solutions Team and collaborate with the Global IT Operations leadership to develop and maintain our Infrastructure Roadmap, IT Platform Service Currency, Engineering Blueprints and Standards. Educate and influence internal partners on best-practice approaches to building a robust, resilient, scalable and highly virtualized and secure infrastructure. Develop and present solutions and build relationships at the senior level across key business units and groups. Must be able to explain complex technical and analytical concepts using laymen's terms while articulating their value. Infrastructure Services includes platform architecture, computer systems, data centers, core services & utilities, storage, backup & recovery, cloud services, and disaster recovery.
Lead cross-functional working teams to coordinate implementations and roll-outs across the globe and launch on schedule. Develop an efficient, predictable process for establishing operations in new countries. Partner with regional teams in all phases of planning and execution. This position is responsible for working across all infrastructure foundations (design, build, deploy, support, maintain, scale, and evolve) to comprehend and recommend improvements and enhancements to existing and all future implementations. This person will set the direction for all current and future projects and processes for operations around the globe. Applies analytic and technical knowledge to provide customers, peers, and direct reports with strategic advice and direction. Independently addresses complex implementation and technical issues when consulting with clients and the business. Advises stakeholders of any breakdown in communication or potential loss of service, recommends options and ensures corrective action is taken. Directly and indirectly carries out management responsibilities in accordance with the organization's policies and applicable laws. These responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Global Infrastructure Services Delivery:
Oversee all design and built activities within Global Enterprise Solution and multiple data centers.
Analyze business and technical requirements to determine system designs, potential risks and issues, and related costs for each project request, all based on best practices.
Using in-depth knowledge of Cloud and Virtualization technologies, implement cloud services and solutions that is global and scalable.
Maintain expertise in the area of infrastructure design and architecture, strategies, and products to ensure that a multi-year investment strategy is in place to support future business needs and global operations.
Participate significantly in architecting a consistent, well-integrated, enterprise approach to the deployment of our technology stack and services.
Plan and manage the execution of implementation projects, including day-to-day project management, issues and risk management, scope management, and regular status reporting.
Coordinate and lead activities within a technical engagement (e.g. architecture analysis, architecture modeling, architecture design, requirements definition, roadmap, etc.)
Participate in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices related to the needs of the business.
Responsible for the IT service delivery model to include servers, storage, backup/recover/archiving, disaster recovery and compliance and other technology platforms shared across the enterprise, in both internal and hosted environments as appropriate.
Develop and implement strategic direction as well as short and long range enterprise IT infrastructure goals and objectives.
Collaborate and Partnership:
Establish positive, long-term relationships with customers and peers, as well as demonstrate a high level of consultative behavior and application of in-depth technical knowledge when dealing with customers.
Align architectural strategy with business objectives and global expansion initiatives.
Deliver and present designs that meet business requirements including budget and timelines.
Demonstrate expertise and leadership in problem solving with Business users, Project/Program Management, Engineers, Systems Administrators, Application Developers, Architects, Database Administrators, Operations Personnel, and Vendors to prevent or solve difficult performance problems.
Interact with technical leaders to develop innovative solutions that meet company and market needs with respect to availability, functionality, performance, reliability, repeatability, and scalability.
Provide leadership in business or process planning and guidance to customers and other stakeholders during the solution identification process.
Work closely with the Applications group to prepare strategies and define Infrastructure requirements in advance of application development and gain an intimate knowledge of the application architecture.
In partnership with various organizations across the enterprise, analyze, drive, manage and measure services/SLAs within the enterprise.
Lead and Mentor IT Staff:
Demonstrate technical, infrastructure, and architectural knowledge, playing a vital role in the design of a global enterprise and infrastructure services providing 24x7x365 availability.
Must lead via IT and Industry Standards such as ITIL, TOGAF, NIST, and other best practice frameworks for the enterprise.
Must work well within a team environment and independently multi-task multiple projects and simultaneously work in a fast-paced, yet highly matrixed and service-centric environment.
Direct and coordinate assignments, special projects and programs to deputy directors and managers.
Analyze and predict trends, and develops long range plan designed to maintain cost effectiveness and competitiveness of the enterprise's IT infrastructure.
Establishes metrics, key performance indicators, and other service level criteria for driving the performance of IT service delivery and services.
Manage organizational change, consolidation challenges, redefining job functions and classifications, and ability to effectively communicate with staff at all levels.
Qualification Requirements Requirements:
Previous experience in a mid to senior executive leadership and consulting/integration and project management role is a must.
Well-developed understanding of how overall organizational and business unit structure, customer long-term focus and industry trends interrelate and drive the business.
Ability to make decisions and solve problems or courses of action through policy or consultation with others.
Previous experience designing and delivering a highly available and scalable production and disaster recovery infrastructure.
Minimum of 15 years work experience with several years in a business/technology consulting role as well as experience in managing cross-functional, highly skilled technology architects and engineers, and successful implementations of complex, data intensive IT systems.
7-10 years of IT infrastructure service delivery experience.