Director, Global Telecommunications And Support
A+E Networks
New York, NYThis was removed by the employer on 8/22/2017 9:37:00 PM PST
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Full Time Job
The Director of Global Telecommunications & Support is a very hands-on role that has the responsibility for all aspects of voice and data communications technology at A+E Networks, including strategic planning and design, engineering and implementation, capacity planning and support services for the global enterprise. The ideal candidate will have extensive hands-on experience supporting the overall day-to-day operations and implementation of our enterprise telephony systems (VoIP, Call Center and Unified Communications). This role will report to the VP, Enterprise Solutions and will interface with all areas and leadership of Information Technology, to include international technology teams, to further refine, optimize, and transform telecommunication services. The ideal candidate will have worked with various areas and levels of a global organization to define and implement voice solutions across the enterprise and in the cloud; having both a strong degree of expertise and formal training in architecting, building, supporting and transforming voice services from a networked premise design - to a hybrid model – and ultimately transforming to a complete cloud solution.
Solutions Architecture & Engineering:
• Leverage complete understanding of market conditions, products, and new technology advancements to support current and future direction of A+E telecommunications portfolio.
•Provide strategic technical direction, roadmap and design, installation, and configuration of all current and future IP-based PBX telephone systems/services as well as unified and cloud-enabled communication services.
•Define network and voice architecture standards, develop and implement cost effective telecommunication solutions, and support structure that meets current and future business demands.
•Demonstrate a passion for innovation, utilizing hybrid and cloud solutions, along with a sophisticated understanding of various telecommunication systems and services that will lead to a cohesive, and tightly integrated unified communications platform.
•Conduct current state analysis, and future state designs and recommendations that unify, transform and maximize the value of voice services with 3rd party solutions such as Skype for Business, Polycom, soft phones, real-presence, etc. across A+E’s global enterprise.
•Creatively solution and demonstrate integration capabilities with telephony, real-presence, cloud services, and software defined networks; all aligned with best practices. ?
•Oversee collaboration, planning and design sessions covering a range of topics and cutting edge technologies for networking and voice services. ?
•Direct, define, and lead the design of disaster recovery engineering, testing and implementation plans of all related technologies for all voice services across the globe.
•Research emerging technologies in the areas of communication and collaboration, and maintain up-to date knowledge on vendors, product lines, services, and integration techniques.
•Utilize strong technical problem solving and analytic skills to isolate problems, recommend and implement solutions for network-related and IP-based voice services across the enterprise that includes all regional and global offices.
•Exercise deep knowledge of the practices and principles of telecommunication systems analysis, planning, design, and problem resolution
Project Management & Service Delivery:
•Perform task management and project coordination in support of business projects exhibiting a diverse set of requirements, and sometimes the latest technology, in an environment of multiple variations of application services, operating systems, user needs, and global offices.
•Maintain schedules by monitoring project progress, coordinating activities and resolving issues as they may arise.
•Manage cross-matrixed resource teams to ensure work is completed meeting all time, quality, and budgetary constraints.
•Review bids from contractors, define statements of work, negotiate costs and value-add services, identify optimal SLAs, and ensure vendor timelines are adequate to ensure all aspects of telecommunication requirements and performance standards are met.
•Strong organizational, communication, and time management skills including the ability to organize, prioritize, and articulate job tasks and complete the tasks in a timely fashion.
•Partner with the business and other areas of IT in order to team and meet internal and external customer requirements and service levels.
•Execute production deployment operations and procedures to monitor and improve on pre-release, upgrades and current versions of software.
•Plan and execute VoIP Infrastructure upgrades and migration activities while managing risk avoidance and remediation, performance, and compatibility of services with existing hardware and/or software, and ensuring features and services are aligned with best practices, SLAs, and customer requirements.
•Gather and update necessary information (projects and incidents) and communicate to appropriate parties/stakeholders.
Operations & Administration:
•Perform operations troubleshooting and support of IP-based communication networks, data services, devices, and connectivity/circuits.
•Actively participate in the daily operational activities/provide day-to-day support, proactive maintenance, and perform independent and complex system troubleshooting.
•Engage and communicate with customers, vendors, service providers, employees, and various business contacts in a professional and courteous manner.
•Review, write and edit technical documents, presentations, briefings, white papers and other deliverables as required.
•Provide proposal writing support, service analysis and solutions, as well as strategies to submit for competitive bidding/proposal process.
•Maintain and optimize voice and related network services management facilities in a complex communications environment requiring interoperability, reliability, scalability, security, and international reach.
•Utilize experience, technical knowledge and programming skills in order to identify problematic areas and optimize existing environment (to include capacity and performance issues to ensure uninterrupted service).
•Formulate and establish best practices and standards for the enterprise telephony environment that compliments A+E global growth, and uses the best of hybrid and cloud solutions and services.
• Proactively anticipate, prevent and eliminate voice-related problems and risks by identifying and creating efficient fixes for any security risks, patches/vulnerabilities, etc.
•Work cross-functionally and interact with internal and external peers and managers to exchange complex information related to areas of specialization.
•Enable and ensure 24x7x365 coverage across all global offices, for all on-premise equipment and services, as well as cloud-enabled solutions and be available to assist in live site support and incident management and resolution as needed.
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